topic Re: Change passphrase on MX22 in Printer Software & Networking

Change passphrase on MX22

Ocam01 — Sat, 18 Feb 2023 09:40:39 GMT

I replaced my modem and the network name is the same but we changed passwords. Now I can not connect to my printer using the new password. The lan setup does not give me the option to change my passphrase

Re: Change passphrase on MX22

Arthur — Sat, 18 Feb 2023 14:11:44 GMT

Hello!

So that the Community can help you better, we will need to know more information.

What is the exact model printer you're using (it's usually on the top or front of the unit)?
Do you see any error messages?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Change passphrase on MX22

Ocam01 — Sat, 18 Feb 2023 20:57:48 GMT

Problem solved. The cable company split the signal to 2.4 and 5 ghz and the new setup fixed the problem