topic Re: PIXMA MG3620 No Longer Recognized After OS Update in Printer Software & Networking

PIXMA MG3620 No Longer Recognized After OS Update

muggs — Tue, 10 Jan 2023 15:29:16 GMT

My PIXMA MG3620 is no longer being recognized by my desktop (Lenovo) computer. My computer recently updated the Microsoft software-not sure if that is the problem. Attempts to remove and reload the printer have failed. Any suggestions would be appreciated.

Re: Cannon MG3620

Mike — Tue, 10 Jan 2023 00:53:53 GMT

Hi muggs!

To have a better understanding of your issue, please let everyone know the operating system on your computer. Any other details you'd like to give will only help the Community better understand your issue.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!

Re: Cannon MG3620

muggs — Tue, 10 Jan 2023 00:42:01 GMT

This is a PIXMA MG3620 printer.

Re: Cannon MG3620

Danny — Tue, 10 Jan 2023 15:30:27 GMT

Thanks, though the information we need is the operating system that's on your computer. It sounds like it might be running Windows, so please let us know which version of Windows you're using or if you're using something else.

Re: Cannon MG3620

muggs — Wed, 11 Jan 2023 00:54:48 GMT

Windows 11.

Re: PIXMA MG3620 No Longer Recognized After OS Update

muggs — Thu, 02 Feb 2023 17:02:15 GMT

I get to the below screen but the connection still fails. Please provide suggestions.

Re: PIXMA MG3620 No Longer Recognized After OS Update

ArthurJ — Mon, 06 Feb 2023 19:34:44 GMT

Hi,

Please click HERE for the steps to print the network settings of your printer.

On that page that prints will be your printer's IP address. Please open a web browser on your computer, and in the address bar, please type the IP Address on the configuration page into the address bar. Next, tap Go or Enter to access the page.

Are you able to see the printer's remote interface? Also, what is the signal strength listed on the print out?

We look forward to your reply.

Re: PIXMA MG3620 No Longer Recognized After OS Update

muggs — Mon, 06 Feb 2023 19:49:04 GMT

My IP address on the printout begins 169.254, so does not access a page. On the printout I obtained last week, the signal strength is 92%.