topic Print studio pro exits on start up in Printer Software & Networking

Print studio pro exits on start up

AllanS — Mon, 12 Dec 2022 15:24:04 GMT

Trying to use print studio pro with Lightroom Classic 12.01 on an M1 Macbook Pro, with OS 13.0 installed and the programme exits on start-up, with the following message:
an error has occurred exiting print studio pro

How can this issue be solved?

Re: Print studio pro exits on start up

Stephen — Mon, 12 Dec 2022 16:02:05 GMT

Hello!

So that the Community can help you better, we will need to know more information.

What exact model printer are you using (usually on the top or front of the unit)?

How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Print studio pro exits on start up

jrhoffman75 — Mon, 12 Dec 2022 16:13:35 GMT

It’s a problem with macOS 13. Various error display. My error says memory insufficient (I have a 1TB M2 MacBook Air). Canon needs to address.

Re: Print studio pro exits on start up

AllanS — Mon, 12 Dec 2022 16:21:45 GMT

Thank you for your response.

I am using a Canon Pixma Pro 100S, it is connected by WiFi.

Re: Print studio pro exits on start up

AllanS — Mon, 12 Dec 2022 16:53:31 GMT

I suspected that, but the download page for Print Studio Pro, 2.2.5 states it is compatible with Ventura.

Re: Print studio pro exits on start up

FedUpWithCanon — Sun, 18 Dec 2022 13:47:38 GMT

Canon appears to be incorrect about this being compatible with Ventura. It’s the same issue that we faced when OS12 was first introduced. It took Canon months to sort that out, so I suppose that *once again* we will have to wait for Canon to get their act together.

Re: Print studio pro exits on start up

jrhoffman75 — Sun, 18 Dec 2022 14:14:05 GMT

@AllanS wrote:
I suspected that, but the download page for Print Studio Pro, 2.2.5 states it is compatible with Ventura.

On USA support site for Pixma Pro-100 PSP isn't listed as a download for macOS 13 and on the macOS 12 page the change notes for 2.2.5 state macOS 12 added as a supported OS. I was hoping it would work, but not surprised it doesn't based on the fact that many programs don't seem to work on macOS 13 without update.

Re: Print studio pro exits on start up

FedUpWithCanon — Sun, 18 Dec 2022 14:18:32 GMT

That’s exactly correct and exactly the problem. Canon *knows* Print Studio Pro isn’t compatible with Ventura. Even though Ventura has been out for months, and even though every other major software producer has fixed any compatibility issues with Ventura, Canon is once again languishing behind everyone else. We had the same compatibility issues for months when OS12 was released.

Re: Print studio pro exits on start up

jsridout — Mon, 02 Jan 2023 15:17:43 GMT

It is NOT a macOS13 problem. It's a "Canon makes crappy software and doesn't provide timely updates" problem.

Re: Print studio pro exits on start up

jsridout — Mon, 02 Jan 2023 15:21:02 GMT

Im sure they are feverishly working night and day to make their software compatible with the operating system for which the developer version has been out since early summer. (You know, the version developers are supposed to use to make sure their software works so when the OS is officially released, everything continues to work 🙄). I'm guessing we'll see an update in February

Re: Print studio pro exits on start up

FedUpWithCanon — Mon, 02 Jan 2023 15:43:00 GMT

I agree with jsrideout. This happened with OS12 too. Canon “ help” has been completely worthless for me on this subject. Their “virtual assistant” is “virtually useless”. I’ve reported the issue three times through their feedback channels and never once had the courtesy of a reply. I’ve tried calling but gave up after an hour on hold.

Re: Print studio pro exits on start up

kimstuart — Mon, 20 Feb 2023 23:26:22 GMT

Well here we are in late February and there's nothing but more of the same not working PSP on my M1 MacBook Pro running Ventura and trying to print to my Pixma Pro-100.
When the plugin appeared like magic (finally, after installing supposedly compatible version) and telling Adobe to use Intel to open Ps, I was like "oooh, look, there's the Print Shop Pro in Automate" again... only to have it refuse to run and exit out repeatedly.

How hard is it for one giant company - CANON - to pay a couple of programmers to update their software to work properly with the current versions of Mac and Adobe? Probably easier than having to research exactly what it is that needs to be done on my end to get the f**king printer to output pieces that match what I want them to do based on what the printer I purchased is supposed to do. (borderless printing)

Re: Print studio pro exits on start up

FedUpWithCanon — Tue, 21 Feb 2023 00:30:36 GMT

I totally agree with everything you say. It’s astonishing that CANON of all companies should have such poor technical abilities to fix an issue that doesn’t seem to phase any other company, even small ones. I called them to complain for the umpteenth time, with once again no resolution. I have now resolved that Canon no longer wishes to support their customers, so I am in the process of walking away from this terrible company all together. My first step is to order a new EPSON printer.

Re: Print studio pro exits on start up

kimstuart — Tue, 21 Feb 2023 01:17:07 GMT

Oh yikes, I love my printer, and I don't want to have to replace it. I just hate the dodgy software and spotty support from a giant multinational company that's supposed to be better than this.

I did a firmware upgrade to my printer, after I posted here earlier, and about halfway through I realized that I was worried it wouldn't even print after that lol...

Re: Print studio pro exits on start up

jrhoffman75 — Tue, 21 Feb 2023 12:04:42 GMT

I have had my Pro-100 since 2014 and never use PSP. Tell me what you are trying to do and what software you use. I may be able to give you the steps you need ti follow.

Re: Print studio pro exits on start up

kimstuart — Tue, 21 Feb 2023 17:37:30 GMT

When using PSP, I don't have to worry about setting up margins, borders, bleeds, any of that stuff since the plugin walks me through the print setup process - ie I set the ICC in Ps, then I match up the ICC in the printer (I use a lot of Moab papers), then I tell PSP what size/type of paper I am using and the options such as borderless become available, I pick what I want, and print.

Of course it doesn't work quite the same way in Illustrator, but then again, I'm never going to attempt to print an 11x13 borderless image using Illustrator.

Re: Print studio pro exits on start up

kimstuart — Tue, 21 Feb 2023 17:38:10 GMT

thanks, btw, forgot to mention that in my first post