topic Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10? in Printer Software & Networking

Print Studio Pro crashes in Photoshop 2021 on Windows 10?

RichPate — Tue, 02 Feb 2021 23:31:18 GMT

I installed PSP in Photoshop's "Plugin" folder and it shows up under "Automate" in Photoshop as it should.

But when I open an image to print and then attempt to run PSP, the plug-in's window opens for about 10 seconds while the loading icon spins, then it disappears. No error message, just gone.

I am running the latest Window's 10 update and the latest Photoshop 2021 ver. 21.1.1. Anyone else having this problem? Thanks.

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

robnich — Wed, 03 Feb 2021 01:18:15 GMT

I am running Photoshop 2121, v.21.1.1 on an updated Windows 10 PC, and Print Studio Pro 2.2.3 opens and functions normally.

Robert N.

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

RichPate — Wed, 03 Feb 2021 00:34:59 GMT

Interesting robnich. I wonder, does PSP depend upon Canon's printer driver to open?

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

robnich — Wed, 03 Feb 2021 01:26:03 GMT

@RichPate wrote:
Interesting robnich. I wonder, does PSP depend upon Canon's printer driver to open?

I can't answer that with confidence, but I wouldn't think so. I don't normally use PSP as I don't see that it adds any functionality that I can't achieve with Photoshop and the Canon print driver. I did open PSP and configure a test print with it just to see if your "crash" scenario was replicated, but PSP functioned normally.

Did you try restarting your computer to see if PSP will open normally after that?

Robert N.

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

RichPate — Wed, 03 Feb 2021 01:43:06 GMT

Thanks Robert. I did restart and lauched Photoshop. PSP did the same thing when trying to print an image. Plugin window appeared for about five seconds as it tried to load, and then disappeared.

I have tried unintstalling and then reinstalling, but same problem. PSP is working fine on my Mac, but not in Windows 10.

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

jrhoffman75 — Wed, 03 Feb 2021 01:53:13 GMT

What printer do you have RichPate?

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

RichPate — Wed, 03 Feb 2021 01:57:17 GMT

I have the PRO-1000.

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

jrhoffman75 — Wed, 03 Feb 2021 02:00:36 GMT

Did you try the Professional Print and Layout software?

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

RichPate — Wed, 03 Feb 2021 02:15:37 GMT

I just tried it since it was installed along with PSP. The plugin loaded and I went with its default settings, and hit "Execute." A PPL window appeared saying "processing" and then disappeared. Then PSP tried to launch, appearing for about five seconds, and then disappeared as before. Nothing printed. No error message. No indication of print jobs waiting in que.

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

jrhoffman75 — Wed, 03 Feb 2021 02:29:47 GMT

You could try uninstalling both those Canon apps and then download and run free Ccleaner app to clean the registry.

I had a problem with Canon DPP once that wouldn't resolve itself despite multiple installs and uninstalls. Ccleaner registry cleaner fixed it.

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

RichPate — Wed, 03 Feb 2021 02:33:15 GMT

Thanks John. May try that. The following checks out:
Checked printer status with few more things relative to Windows 10.

In Windows Printers & Scanners, the Canon is detected and I can print a test page, as before when I originally installed the drivers on 12/23/20.

Driver Version is indicated as 3.60.2.20.

In Windows “Hardware Properties,” printer’s “Device Status” is indicated as “This device is working properly.”

When running “Run the troubleshooter” the response “Troubleshooting could not identify the problem” resulted from the test.

Looks like the problem may be an incompatibility with Photoshop 2021.

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

RichPate — Wed, 03 Feb 2021 03:07:09 GMT

Well, I uninstalled PSP; cleaned the registry via CCleaner (neat app); and re-installed PSP -- but same problem. I am beginning to think that there may be a problem with the installed Canon drivers.

When trying to use the Photoshop printer dialogue, once I hit Print I got the following error message:

“The saved printer information is not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before printing.”

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

jrhoffman75 — Wed, 03 Feb 2021 13:56:57 GMT

@RichPate wrote:
Well, I uninstalled PSP; cleaned the registry via CCleaner (neat app); and re-installed PSP -- but same problem. I am beginning to think that there may be a problem with the installed Canon drivers.

When trying to use the Photoshop printer dialogue, once I hit Print I got the following error message:
“The saved printer information is not compatible with this version of Photoshop, or the saved printer is no longer available. You will need to check your printer settings before printing.”

Is firmware updated to latest (3.0.1.0) from the Canon support site?

Maybe delete the driver(s) and use Ccleaner again.

Re: Print Studio Pro crashes in Photoshop 2021 on Windows 10?

RichPate — Wed, 03 Feb 2021 16:33:51 GMT

Thanks John. Yes, I updated the firmware when I installed the drivers five weeks ago.

I may try to call Canon tech support and see if they can walk me through the proper installation of the drivers after i un-install them and run CCleaner again.