topic Re: My Image Garden Locking Up in Printer Software & Networking

My Image Garden Locking Up

Louis2 — Tue, 17 Nov 2020 17:38:20 GMT

When I scan a document on my MX922 printer and go to My Image Garden to view the scanned document, it locks up. How do I fix My Image Garden to work properly again. This worked fine in the past and now locks up. I do get the scanned document in my documents folder as a pdf. file, but not in My Image Garden.

Re: My Image Garden Locking Up

Louis2 — Wed, 18 Nov 2020 15:21:46 GMT

I have an MX922 printer and Windows 10 software.

Re: My Image Garden Locking Up

Patrick — Thu, 17 Dec 2020 18:05:43 GMT

Hi Louis2,

Please reinstall My Image Garden on your computer. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on click on Uninstall a program (or Programs and features, depending on your view).

4. Click once on "Canon My Image Garden" and then click Uninstall at the top.

5. Follow the on screen prompts to uninstall.

6. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-series-inkjet/mx922/pixma-mx922?subtab=downloads-software

2. Click the Select button next to "My Image Garden Ver.3.6.4 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mig_-win-3_6_4-ea31_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to scan.

Re: My Image Garden Locking Up

Louis2 — Thu, 17 Dec 2020 20:48:46 GMT

I followed Patrick’s instructions and reloaded My Image Garden. When I clicked it open, it locked up again.

Same problem as before.