topic Re: PIXMA G7020 "Failed to acquire information" error message in Printer Software & Networking

PIXMA G7020 "Failed to acquire information" error message

MP1 — Fri, 11 Nov 2022 16:42:39 GMT

I keep getting an error message on setup. Message says "Failed to acquire information on the driver and software. Check the network connection and try again" I have no problem with connected computer to the printer

Re: PIXMA G7020 "Failed to acquire information" error message

Danny — Fri, 11 Nov 2022 16:44:17 GMT

Hi, MP1! So that the Community can help you better, we need to know where you're seeing this message and at what point in the setup you're seeing it. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: PIXMA G7020 "Failed to acquire information" error message

MP1 — Fri, 11 Nov 2022 17:18:28 GMT

Once I have the printer setup and I go to ij.start.canon to do the setup with the computer. I start the setup and a zip file is downloaded "win-g7000-1_3-n_mcd (4)" This then starts to download 16 updates and on about the 15th I get the message and cannot go any further

Re: PIXMA G7020 "Failed to acquire information" error message

badaree — Mon, 27 Nov 2023 16:56:37 GMT

did you solve it??

how pls