topic Re: Pixma MX492 connection issues in Printer Software & Networking

Pixma MX492 connection issues

mmccreight — Mon, 31 Oct 2022 22:07:10 GMT

We recently changed internet providers. My new provider uses a gateway rather than a modem so there is no WPS signal to ping the printer. When I try to connect the printer through the standard connection method I am able to locate the proper network but when I select it it goes dirrectly to connecting ans skips the password entry step. Have others had this issue or is this something new?

Re: Pixma MX492 connection issues

Mike — Mon, 31 Oct 2022 22:55:11 GMT

Hi mmccreight!

To have a better understanding of your issue, please let everyone know the operating system on your computer. Any other details you'd like to give will only help the Community better understand your issue.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!