topic Re: MF4890 scans only first page in Printer Software & Networking

MF4890 scans only first page

raylo32 — Wed, 12 Oct 2022 16:56:29 GMT

I am pulling my hair out. MF4890 network scan used to work perfectly, now feed the first page, which scans. Then ejects the rest of the pages through the feeder without scanning and says lost communication with scanner. This is insane. I uninstalled and reinstalled the drivers and still does the same thing. WTF? Help!

Re: MF4890 scans only first page

Stephen — Wed, 12 Oct 2022 17:09:19 GMT

Hello. Your unit has been retired. Please see canon.us/retired to learn more.

We recommend speaking with the Canon Upgrade Program folks to find your options if your printer is malfunctioning. They're at 866-443-8002.

Re: MF4890 scans only first page

raylo32 — Wed, 12 Oct 2022 18:50:26 GMT

Not a great answer unless you are selling printers I suppose. This unit works perfectly except for the noted issue which has to be a firmware or driver problem. Surely, I can't be the only one.

Re: MF4890 scans only first page

raylo32 — Wed, 12 Oct 2022 18:52:21 GMT

Has anyone in the community ever solved this problem? Or is this just Canon forcing us to go buy a HP or Brother. Maybe those guys won't make us toss a perfectly good device because they are too lazy to fix the drivers.