topic Re: PIXMA MG2522 Scanning function keeps disappearing in Printer Software & Networking

PIXMA MG2522 Scanning function keeps disappearing

leftyboss — Thu, 29 Sep 2022 16:43:29 GMT

The scanner on my Pixma MG2522 keeps disappearing. I will download the driver, use it once, then it says no scanner is found.

Re: scanner

James_C — Thu, 29 Sep 2022 16:35:44 GMT

Hello, Leftyboss!

So that the Community can help you better, we will need to know more information.

Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will help the Community better understand your issue.
If you're in the United States and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

Re: PIXMA MG2522 Scanning function keeps disappearing

leftyboss — Fri, 07 Oct 2022 14:09:31 GMT

I'm on Windows 11. The MG2522 uses a USB connection (no wifi).

Re: PIXMA MG2522 Scanning function keeps disappearing

ArthurJ — Fri, 07 Oct 2022 17:13:22 GMT

Hi,

Try switching the usb cable to another port on your computer. If you dont have a extra port, try switching to a port you know that works( mouse, keyboard, etc). Once that is done, plug the mouse or keyboard usb into where the scanner was and then try to scan again.

If the issue continues, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

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