topic Re: Does Canon Have Any Technical Support? in Printer Software & Networking

Professional Print & Layout has stopped opening files

claytoncramer — Wed, 14 Sep 2022 16:20:09 GMT

Their support webpage is full of broken links. I have what should be a simple question: Why has Professional Print & Layout stopped opening files?

Re: Does Canon Have Any Technical Support?

Stephen — Wed, 14 Sep 2022 16:10:27 GMT

Hello!

So that the Community can help you better, we will need to know more information.

What is the exact model of the Canon product you're using (it's usually on the top or front of the unit)?
Do you see any error messages?
Which Computer Operating System are you using (Windows 7/8/10/11 or macOS 10/11/12)?
How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks and have a great day!

Re: Does Canon Have Any Technical Support?

claytoncramer — Wed, 14 Sep 2022 16:15:20 GMT

PRO-300, Windows 11, WiFi. Until last week, Professional Print & Layout would accept drag & drop of JPGs and print just fine. Now it shows the checkerboard pattern after the drag. File->Open behaves the same way. I upgraded to Windows 11 several weeks ago, but it worked after the upgrade. This is v1.3.0.

Re: Does Canon Have Any Technical Support?

claytoncramer — Thu, 15 Sep 2022 16:55:31 GMT

Suddenly drag and drop works. File Open still does not, but I have a solution!

Re: Does Canon Have Any Technical Support?

claytoncramer — Thu, 15 Sep 2022 17:50:57 GMT

That was short-lived. Some JPGs drag and drop. Other do not. This one does not.

Nor this one.