topic Re: PIXMA TS5150 & G3420 Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center! in Printer Software & Networking

PIXMA TS5150 & G3420 Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

CaptainMatis — Thu, 25 Aug 2022 13:22:50 GMT

Hello everyone. I am facing the following problem: While for a long time I was using
Canon Inkjet Cloud Printing Center without any problem to send documents for printing through the dropbox app, suddenly it won't let me sign in to this app. In particular, when I enter my dropbox account credentials, it gives me the message that they are incorrect. I emphasize that the credentials are NOT wrong, I carefully enter them one by one. I also log into my dropbox account normally if I open a new tab in the browser and enter the same credentials. Also to mention that other applications such as onedrive work normally in Canon Inkjet Cloud Printing Center. Does anyone have the same problem? I am attaching screenshots. Thank you for your help!

scn 1

scn 2

scn 3

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

Tiffany — Mon, 22 Aug 2022 15:51:58 GMT

Welcome to the Canon forum!

So that the Community can help you better, we will need to know the exact model Canon equipment you are using and which operating system is running on your computer (i.e. Windows or macOS, and which version). Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

CaptainMatis — Mon, 22 Aug 2022 16:03:20 GMT

Thanks for pointing it out! I use either the Canon TS5150 (https://www.canon-europe.com/printers/pixma-ts5150-series/specifications/) as shown in the center at the top of scn 1 I posted earlier either the Canon G3420. For printing I use Canon's cloud print service from https://cs.c-ij.com/co/login
either via Android 11 mobile phone or Windows 11 laptop. The result is the same... (scn 3)

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

tarjona — Wed, 24 Aug 2022 20:52:54 GMT

I have the same problem with the Canon GX7010. This extremely important.

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

tarjona — Wed, 24 Aug 2022 20:53:50 GMT

This represents a huge problem. Not being able to logging in Dropbox.

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

tarjona — Thu, 25 Aug 2022 04:01:35 GMT

Canon any solution to this problem?

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

tarjona — Thu, 25 Aug 2022 04:02:32 GMT

There is no solution in this forum. I have searched. Please help.

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

Stephen — Thu, 25 Aug 2022 12:47:40 GMT

Welcome to the Canon Forums!

The Forums aren't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find your support options.

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

Stephen — Thu, 25 Aug 2022 12:50:43 GMT

This model isn't supported by our team here at Canon USA. If you're not in the USA, please visit Canon in your country or region for help here.

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

Stephen — Thu, 25 Aug 2022 12:52:31 GMT

The PIXMA G3420 isn't supported by our team here at Canon USA. If you're not in the USA, please visit Canon in your country or region for help here.

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

micdabe — Thu, 25 Aug 2022 13:06:14 GMT

I have this problem too, whatever printer, whatever country.

It's very disappointing finding support employees that can only answer that this or that is not supported here, without taking care of customers at all, probably without even reading or elaborate on the problem itself. This, by chance could be a global service problem on the canon-dropbox interface on server side.

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

Stephen — Thu, 25 Aug 2022 13:33:19 GMT

I read it - that's how I knew the printers weren't supported by our team here at Canon USA. If you're having a problem with the app, you'll need to have your support folks submit a ticket to resolve it with your specific printer model; otherwise, it may not be fixed properly. Even if it is server-side. If you're not in the USA, you can reach out to your country or region's support at canon.us/globalsupport

Re: Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

micdabe — Thu, 25 Aug 2022 13:37:48 GMT

Thanks for the answer, I think this should be investigated at an higher level, One thing you can do it is to report this issue to a system level.

Re: PIXMA TS5150 & G3420 Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

tarjona — Thu, 25 Aug 2022 13:59:42 GMT

Typical Canon bad service. I have consulted everywhere and basically nobody cares. However they do know that it is a common problem. Thanks Canon you never cease to disappoint.

Re: PIXMA TS5150 & G3420 Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

CaptainMatis — Tue, 30 Aug 2022 11:24:47 GMT

Hello to the community. Unfortunately there hasn't been any suggested solution from the community so far. Due to my profession, I send a lot of prints remotely, so one of the criteria for buying printers was this feature. For a few years it worked fine. But a while ago I had to open a microsoft onedrive account since the dropbox app no longer works on the Canon Inkjet Cloud Printing Center. It's a shame as Canon is not a startup company but a big and old company and I would have expected Canon to offer a bit better customer support. It's also a shame because Canon's machines are quite high quality.

Re: PIXMA TS5150 & G3420 Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

guillaumer — Mon, 05 Sep 2022 16:13:59 GMT

it looks like many models are touched by this issue. I am an owner of ts9020.

Would appreciate some answer from Canon, even not an immediate one!

Re: PIXMA TS5150 & G3420 Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

shadowsports — Mon, 05 Sep 2022 17:34:42 GMT

Are either of you using 2Factor Authentication for added security?

Re: PIXMA TS5150 & G3420 Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

guillaumer — Mon, 05 Sep 2022 21:53:24 GMT

I don't use 2Factor authentication.

Re: PIXMA TS5150 & G3420 Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

CaptainMatis — Sun, 11 Sep 2022 15:06:00 GMT

Problem solved. Now I can use the Dropbox app and send prints remotely! Thanks Canon!

Re: PIXMA TS5150 & G3420 Cannot sign in to Dropbox app in Canon Inkjet Cloud Printing Center!

shadowsports — Sun, 11 Sep 2022 15:17:45 GMT

Would you mind sharing the solution?