topic TS3100 will only scan not print in Printer Software & Networking

TS3100 will only scan not print

pineapple — Tue, 30 Aug 2022 16:01:58 GMT

As the title says, my TS3100 printer will only scan, but cannot print. It printed a week ago, but now, despite not being unplugged from my USB slot on the laptop, it will only register as a scanner, not a printer. I can confirm the laptop itself is not the issue, I've deleted and tried to redownload the drivers, any suggestions would help

Re: TS 3100 will only scan not print

SamanthaW — Fri, 19 Aug 2022 22:45:15 GMT

Hi!

To have a better understanding of your issue, please let everyone know the operating system on your computer.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount

Thanks!

Re: TS 3100 will only scan not print

pineapple — Fri, 19 Aug 2022 22:46:52 GMT

for context I am using windows 10

Re: TS 3100 will only scan not print

ArthurJ — Mon, 22 Aug 2022 17:11:45 GMT

Hi,

If the printer was connected during the install, please remove the drivers and disconnect the printer from your computer.

Once that is done, restart you computer and then while leaving the usb cord disconnected, reinstall the driver. A message will appear to reconnect the scanner and once that is done, let the install complete and try to print.

If the issue persists, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.