topic Re: PIXMA MG 3620 - Where do I find the IJ Printer utility? The print rollers need cleaning in Printer Software & Networking

PIXMA MG 3620 - Where do I find the IJ Printer utility? The print rollers need cleaning

kaydee55 — Mon, 01 Aug 2022 19:38:09 GMT

Re: PIXMA MG 3620 - Where do I find the IJ Printer utility? The print rollers need cleaning

normadel — Tue, 02 Aug 2022 06:11:34 GMT

Have you installed the Canon software that comes with/can be downloaded for the printer?

Is "My Printer" part of the utilities? That's where Maintenance functions are accessed.

Re: PIXMA MG 3620 - Where do I find the IJ Printer utility? The print rollers need cleaning

kaydee55 — Tue, 02 Aug 2022 20:09:18 GMT

Thank you, Yes I did - initially ; but now cannot the shortcut to it on my desktop disappeared and the Canon Program files I found are not interactive.

I will attempt to download the software again.

Re: PIXMA MG 3620 - Where do I find the IJ Printer utility? The print rollers need cleaning

normadel — Tue, 02 Aug 2022 22:27:19 GMT

Are the programs showing in the Start Menu? Don't know what you mean by "not interactive".

Could you have inadvertently uninstalled the Canon programs?

Re: PIXMA MG 3620 - Where do I find the IJ Printer utility? The print rollers need cleaning

kaydee55 — Tue, 02 Aug 2022 23:17:16 GMT

No Start Menu, no My Printers. It must have been deleted inadvertantly. Will download the software again

Re: PIXMA MG 3620 - Where do I find the IJ Printer utility? The print rollers need cleaning

Patrick — Wed, 03 Aug 2022 20:11:50 GMT

Hi kaydee55,

To clean the rollers of your PIXMA MG3620, please follow the steps listed in the manual:

https://ij.manual.canon/ij/webmanual/Manual/All/MG3600%20series/EN/BG/bg-maintenance2400.html

Re: PIXMA MG 3620 - Where do I find the IJ Printer utility? The print rollers need cleaning

kaydee55 — Wed, 03 Aug 2022 20:36:49 GMT

Thank you, it worked!