topic Re: MG7720 Won't Prompt for Password for Wifi in Printer Software & Networking

MG7720 Won't Prompt for Password for Wifi

amalvarez1421 — Tue, 14 Jun 2022 02:23:39 GMT

I've just upgraded my cable modem and wifi router (Arris G36) and I'm trying to update my wifi network on my MG7720 printer. When I go into Wireless LAN Setup then Standard Setup and select my new router it says "Connecting to the wireless router..." then I get an error message saying 'Failed to connect to the wireless router" instead of prompting me for a password.

I've never use this printer on this new wifi network so there shouldn't be a password stored.

I've already reset all setting on the printer and it has not worked.

Also, my router does not have a WPS button.

Please help!

-Alicia A.

Re: MG7720 Won't Prompt for Password for Wifi

sylkro — Sat, 18 Jun 2022 17:20:16 GMT

I don’t have the same printer (mine is pixma g6020) but I’m having the same issue.

Re: MG7720 Won't Prompt for Password for Wifi

amalvarez1421 — Mon, 20 Jun 2022 16:34:56 GMT

I got in touch with Canon tech support. They said I needed to disable the WPA3 in my wireless network settings on my router. I did this and it worked. Next time I tried connecting it prompted me for my password.

Re: MG7720 Won't Prompt for Password for Wifi

sylkro — Mon, 20 Jun 2022 23:27:08 GMT

Thanks, I don't have WPA3 on my internet gateway. I will call again tomorrow.

Re: MG7720 Won't Prompt for Password for Wifi

Scorpion21 — Tue, 05 Jul 2022 18:45:52 GMT

Same issue with MX340 they clearly know about this issue with multiple printer models multiple posts every week yet still the only reply i see from canon "product experts" is reset lan setting on printer or something useless like that.