topic Re: PIXMA TR4720 WIFI Issue in Printer Software & Networking

PIXMA TR4720 WIFI Issue

dsmith43 — Tue, 07 Jun 2022 19:20:27 GMT

I just purchased the PIXMA TR4720 and cannot get it to connect to my WIFI router. I have downloaded the CANON Wi-Fi Connection Assistant. I tried calling CANON Tech Support and that sucked! It kept asking for my product info and when I would give it it would ask again. It was an endless loop!

Any help will be appreciated! Thanks

Re: PIXMA TR4720 WIFI Issue

ArthurJ — Thu, 09 Jun 2022 17:26:22 GMT

Hi,

Please click HERE for the steps to connect your printer using the manual connect method.

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Re: PIXMA TR4720 WIFI Issue

Jimeverett — Thu, 09 Jun 2022 20:19:48 GMT

No, tried that the printer doesn't see the my router, just everyone else's around here! I have other things that run on this router with no problem!

Re: PIXMA TR4720 WIFI Issue

Jimeverett — Thu, 09 Jun 2022 23:42:17 GMT

Found out that the router authentication type was set to wep-open, after changing it to wpa2-psk the printer found the router and connected. Hope this helps someone else!

Re: PIXMA TR4720 WIFI Issue

dsmith43 — Wed, 15 Jun 2022 20:20:58 GMT

That didn't help. Neither laptop can the the printer on WiFI.

Re: PIXMA TR4720 WIFI Issue

ArthurJ — Tue, 21 Jun 2022 17:06:59 GMT

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you