topic Re: tr4720 can't find router in Printer Software & Networking

tr4720 can't find router

Jimeverett — Thu, 09 Jun 2022 15:18:29 GMT

My new printer (TR4720) can't find my router! It finds all the neighbors routers in manual setup but not mine! I've tried all the troubleshooting many times with no luck. Everything else in the house connects fine to the router. Am I missing something?

Re: tr4720 can't find router

shadowsports — Thu, 09 Jun 2022 15:42:13 GMT

Greetings,

Your printer has a 2.4Ghz radio and thus can only connect to a 2.4Ghz broadcast. If you have a dual or tri-band router, and are using the same SSID name for all broadcasts 2.4/5gHz, the printer might have difficulty connecting. You can alleviate this by temporarily disabling the 5G broadcast, connecting the device then re-enabling 5G. This might not be your issue, but you'll have to let us know.

Re: tr4720 can't find router

Jimeverett — Thu, 09 Jun 2022 15:55:42 GMT

Sorry my router doesn't have 5G, it's old. It is made by 3wire if that helps.

Re: tr4720 can't find router

Jimeverett — Thu, 09 Jun 2022 16:08:23 GMT

sorry it' a

2Wire, Inc.
Model:	2701HG-G Gateway

Can't find where to enable 2.4g. Does any know if I should be looking at another router?