topic Re: My Image Garden locks up continuously in Printer Software & Networking

My Image Garden locks up continuously

Frustrated2020 — Sat, 02 May 2020 21:45:16 GMT

Hello,

I've read so many posts without answers about My Image Garden locking up. I would like answers to the following questions:

1. Is there a fix for this lockup issue?

2. Is there an easy way to save scanned images straight to Dropbox or my PC?

3. Is there a replacement for My Image Garden

4. Does Canon care? They wanted to charge me for support. Ah NO! Fix your software.

Re: My Image Garden locks up continuously

Patrick — Mon, 11 May 2020 19:18:58 GMT

Hi Frustrated2020,

What model of Canon printer do you own?

What version of Windows is installed on your computer? If you are using a Mac, what version of OSX is installed?

Re: My Image Garden locks up continuously

Frustrated2020 — Mon, 11 May 2020 19:22:06 GMT

Hello,

TR8520 and Windows 10 on a laptop. I went through the Image Garden upgrade process so it's running 3.6.4.

I had hoped that upgrading to the latest version would fix it but no, it locks up almost everytime I try to use it.

Thank you,

Kimberly aka Frustrated2020

Re: My Image Garden locks up continuously

Patrick — Mon, 11 May 2020 20:23:40 GMT

Hi Frustrated2020,

Have you tried using the IJ Scan Utility?

https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TR8500%20series/1.1/EN/SU/Top.html

Re: My Image Garden locks up continuously

Frustrated2020 — Sat, 20 Jun 2020 19:54:22 GMT

Canon Printer Model: TR8520

Windows 10 Home, Version 1903, OS Build: 18362.900

Re: My Image Garden locks up continuously

Frustrated2020 — Sat, 20 Jun 2020 20:03:29 GMT

Hello,

Though I appreciate the alternative method, it seems to me that Canon doesn't care that they put out a very sub-standard software application and doesn't care about the thousands of complaints about it. This really is unacceptable.

Re: My Image Garden locks up continuously

Patrick — Mon, 22 Jun 2020 17:55:52 GMT

Hi Frustrated2020,

When you attempted to scan using the IJ Scan Utility, did you get an error? Or were you able to scan?

Re: My Image Garden locks up continuously

austinja697 — Thu, 26 May 2022 23:23:28 GMT

I may have just gotten around the issue where the My Image Garden app hangs and can be unresponsive for 30 seconds to as long as several minutes or never in some cases. So I waited and waited and waited until the program loaded and was responsive. I then clicked on tools --> Preferences. I clicked on the "Images Analysis Settings" Tab and unchecked the "Save Image Analysis".

Under the "Advanced Settings", I verified that the directories existed. One did not. The app seems to behave now. As a test, I checked the "Save Image Analysis" and it started hanging again. Unchecked it, and it opens instantly and when I scan a document, the app opens and also displays instantly. So there is some issue with the Image analysis taking an excessive amount of time. So if you don't use the Analysis (Whatever it is) and don't need face recognition, this may solve your issue. Now to do this on my other 3 computers.

I have the latest version 3.6.4 installed on Windows 10 Home with all

Dell Inspiron 17" laptop
Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz
Installed RAM 16.0 GB (15.8 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Home
Version 21H2
Installed on ‎2/‎12/‎2021
OS build 19044.1706
Experience Windows Feature Experience Pack 120.2212.4170.0
SSD drive

I hope this helps someone.

Re: My Image Garden locks up continuously

Baie — Fri, 19 Aug 2022 10:21:45 GMT

Thank you. It helps with the scanning speed. I still encounter issues with deleting scanned pictures/documents.

Re: My Image Garden locks up continuously

austinja697 — Fri, 19 Aug 2022 14:55:48 GMT

I just tried deleting a previously scanned document with no issue. It is actually the first time that I had tried that feature. So I do not know if I would have ever had an issue deleting documents prior to making my changes to the preference settings and verifying that all the directories existed.

Re: My Image Garden locks up continuously

PatrynXX — Sat, 06 Jul 2024 00:38:08 GMT

once I upgrade to version 3 point whatever it's a dead product ... any other program that can print just a cd label? or blu label on the printable side... Just want a blank one where I can add a background or text. The one that comes off the disk no problem. Seems to want to download from OneDrive and refuses everything...

Re: My Image Garden locks up continuously

PatrynXX — Sat, 06 Jul 2024 00:42:01 GMT

Guess what I blocked one drive and poof it works. Now why is it freezing up because of that??

Re: My Image Garden locks up continuously

shadowsports — Sat, 06 Jul 2024 01:07:23 GMT

Greetings,

You have replied in the middle of a 4 year old topic. If you need assistance. Please start a new thread. It should include the model of your Canon product, the operating system version and build you are using it with, and a description of your issue. We will be happy to try and assist you. Thank you in advance.