topic Re: I'm having problems setting up my MG3620 wireless connection. in Printer Software & Networking

I'm having problems setting up my MG3620 wireless connection.

kayb527 — Mon, 14 Nov 2016 01:17:22 GMT

I recently purchased an MG3620 and I can't seem to setup the printer using the wireless connection. The printer is not being found on the network. When I press and hold the wireless button (per on screen instructions) the on button does not flash once as it says it should on the screen. Can anyone help?

Re: I'm having problems setting up my MG3620 wireless connection.

kayb527 — Mon, 14 Nov 2016 01:23:10 GMT

I also should mention I have windows 10 for an operating system.

Re: I'm having problems setting up my MG3620 wireless connection.

Patrick — Tue, 15 Nov 2016 16:51:14 GMT

Hi kayb527,

To set up your PIXMA MG3620 for wireless use with your Windows 10 computer, please follow these steps:

1. Visit Canon's website at: http://usa.canon.com/support

2. Type PIXMA MG3620 in the "Enter a Model" box and click the GO.

3. Under Recommended, please click the "Select" button next to the MG3600 series Full Driver & Software Package.

4. If you agree, please select the check box next to "I have read and agree to the terms of the Disclaimer and wish to continue with the download".

5. Click the Download button.

6. If a Save As box appears, click Save.

To install your PIXMA MG3620 for wireless use, please follow these steps:

1. If the Wi-Fi lamp on your PIXMA MG3620 is flashing, press the STOP button.

2. Hold down the Wi-Fi button on your PIXMA MG3620 until the ON lamp start to flash and then release the Wi-Fi button.

3. Press the COLOR button.

4. Press the Wi-Fi button. The Wi-Fi lamp should now be blinking quickly and the ON lamp should be on.

5. Back on your computer, open your Downloads folder.

6. Double click [win-mg3600-1_0-jucd.exe]. Files will extract.

Follow the prompts to install your PIXMA MG3620 for wireless use and the installation will complete.

If you would like to see the step by step process of setting up your PIXMA MG3620, please click the following link:

http://downloads.canon.com/wireless/setup_mg3620_win.pdf

If you continue to have difficulties, please contact our support group using the following link:

https://www.usa.canon.com/internet/portal/us/home/contactus

Re: I'm having problems setting up my MG3620 wireless connection.

loriluk13 — Wed, 13 Sep 2017 21:34:16 GMT

im having same problem. i just recently got new modem with new id and password.

i use macbook

hope someone can help soon...as I am in urgent need to getting printer to work.

i followed the instructions from pamphlet.

1. turn printer on

2. press wifi til on button flashes

3. press colour

but then what?

Re: I'm having problems setting up my MG3620 wireless connection.

SamanthaW — Wed, 13 Sep 2017 21:41:26 GMT

Hi loriluk13!

Thanks for posting in the Canon Forums!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

We hope this helps!

Re: I'm having problems setting up my MG3620 wireless connection.

Ramona — Fri, 08 Dec 2017 06:02:40 GMT

Hi loriluk13,

We can initialize the machine settings to set the network settings back to the default, then re-enable the wireless setting of the printer and reinstall the drivers to see if this will resolve the issue. To do this, please follow these steps from the printer:

1. Press and hold the STOP button and release it when the Alarm lamp flashes 21 times. This will initialize the machine settings.

2. Next, please turn off the printer, unplug the power cord and leave it out for at least 10 minutes, then plug it back in and turn it back on.

3. Once the printer comes back on, please press and hold the Wi-Fi button, then release it when the ON lamp flashes.

4. Press the COLOR button, then the Wi-Fi button in this order. The wireless LAN setting of the printer is now enabled.

Once the wireless LAN setting is enabled, we can reset the printing system on your Mac to remove any prior files relating to the printer, then reinstall the printer using the latest drivers from the Canon USA website. To reset the printing system, please follow these steps:

1. Choose APPLE MENU > SYSTEM PREFERENCES, then click PRINTERS & SCANNERS.

2. Hold down the CONTROL key as you click in the list at the left, then choose RESET PRINTING SYSTEM from the menu that appears. After you reset the printing system, the list of printers in Printers & Scanners preferences should be empty. If your printer is still listed on the left select your printer and then click the minus (-) button to delete it.

3. Restart your Mac.

Once the printing system has been reset, we will want to download and install the drivers for the printer from the Canon USA website. Please click here to go to the PIXMA MG3620 Drivers and Downloads page. Once on the page, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" field is correct, and if it is not, please click the drop-down menu to select your operating system. Please note that you may need to scroll up or down in the list to select your operating system.

2. Next, below the red box labeled DRIVERS, locate the CUPS DRIVERS file, then click the SELECT button to the right of the filename. When you do, a red DOWNLOAD button will appear; please click on that button to begin the file download.

3. Once you have downloaded CUPS DRIVERS file, please also download all other items from the DRIVERS section of the webpage, and the IJ SCAN UTILITY (not lite version) and CANON IJ NETWORK TOOL from the SOFTWARE section of the webpage.

Once all items have been downloaded, please double-click on each of the items on your Mac to install them in the following order:

CUPS Drivers
ICA Drivers
IJ Scan Utility
Canon IJ Network Tool

If you have any antivirus or firewall software installed on your computer, please temporarily disable them prior to installing the drivers and software, as these programs can sometimes prevent the driver files from installing successfully. Once all files are installed successfully, the protection software can be re-enabled.

Once all items have been reinstalled, please restart your Mac and attempt to print. Should you run into difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Re: I'm having problems setting up my MG3620 wireless connection.

soobang — Wed, 21 Mar 2018 03:26:57 GMT

I have the same problem and I just bought the printer an hour ago. The ON lamp won’t flash when I pressed and hold the wifi button. I am connecting it to an Iphone7 plus.

Re: I'm having problems setting up my MG3620 wireless connection.

Patrick — Fri, 04 May 2018 18:26:09 GMT

Hi soobang,

To set up your PIXMA MG3620 for wireless use iwth your iPhone, please follow the steps in this PDF:

http://downloads.canon.com/wireless/Wireless_3620_Setup_iOS.pdf

Re: I'm having problems setting up my MG3620 wireless connection.

igor1111 — Tue, 20 Nov 2018 03:41:51 GMT

I just bought MG 3620 today, November 19, 2018, and spent good 1 hour trying to make a wireless connection with my Win7 laptop and my Android 7.0 phone. I followed EXACTLY every step per Cannon instruction, but no success.

It is interesting that this blog started in 2012, and problem still exists in 2018!

I have 2 options now, to return it to Target, or spend another hour talking to Canon Support rep.

Re: I'm having problems setting up my MG3620 wireless connection.

Michael — Wed, 21 Nov 2018 19:39:42 GMT

igor1111,

Please visit www.canon.com/ijsetup to download and run the setup software on your computer. This will take you through the process of connecting the printer to your Wi-Fi network.

Once the printer is on the network, make sure that your Android device is on the same Wi-Fi network as well. Then download our free Canon PRINT Inkjet/SELPHY app and the Canon Print Service from the Google Play Store to print from your Android device.

This didn't answer your question or issue? Find more help at Contact Us.

Re: I'm having problems setting up my MG3620 wireless connection.

Ianissimo — Thu, 14 May 2020 06:05:15 GMT

Same issue. Just out of the box, will not connect to computer using Windows 10. The wifi light on the printer will blink. I also think it's fascinating how many people who've posted here with the same problem EXPLICITLY MENTIONED that they followed the steps in the manual, and how many Canon reps have responded by POSTING THE STEPS IN THE MANUAL. I don't mean to be sarcastic, but thank God these people are actually reading the issues before copy-pasting their responses. Oh, I guess I did mean to be sarcastic. If you'll excuse me, I'm off the leave a review of this product on Amazon.com. In all seriousness, can somehow please explain how to connect a Windows 10 PC to this thing? I'm about two more headaches from returning it.

Re: I'm having problems setting up my MG3620 wireless connection.

Michael — Tue, 26 May 2020 17:51:41 GMT

Ianissimo,

Please check to make sure that the ink cartridges have been installed. If the ink cartridges are not installed, the wireless configuration canot be performed. Next, review the file at the following link for directions on how to perform the wireless setup.

Wireless Setup on Windows Computers

Re: I'm having problems setting up my MG3620 wireless connection.

thankscannon — Mon, 16 Nov 2020 05:15:46 GMT

2020...same issue! At least I know I'm not alone. So frustrating...

Save your time and sanity and splurge on a better printer.

Re: I'm having problems setting up my MG3620 wireless connection.

mdhoy — Tue, 23 Feb 2021 20:58:09 GMT

I have this problem -with Mac OS11.2.1 Big Sur

Re: I'm having problems setting up my MG3620 wireless connection.

Storny815 — Mon, 15 Mar 2021 21:19:31 GMT

Hi, Ever since I changed my wifi router I am no longer able to connect my computer to the WIFI. Having gone through the above steps multiple times, I get through to part 2, It finds my printer, it tells me my connection is complete and when it starts to download the image garden (i think that is what it's called) it gives me a installation Failure everytime and makes me start over. I'm not sure else to do at this point. I just bought a brand new macbook pro OS 11.2.2. I'm trying not to pay $20 for phone support. so any other help would be appreciated.

Please help!

Re: I'm having problems setting up my MG3620 wireless connection.

steephu — Fri, 18 Jun 2021 18:13:59 GMT

I had this same issue and the answer was too simple. I had not installed the two ink cartridges and the printer will not allow set up until this step is done. Oddly, this step is not included in the Getting Started instructions.

Re: I'm having problems setting up my MG3620 wireless connection.

maladoror — Thu, 19 May 2022 15:45:09 GMT

It is 2022 now and I had the problem of the wifi light just not flashing. Loaded the ink cartridges, still nothing. Reloaded them. Loaded paper and waited till the printer was done making noises sensing the loaded paper. Held the wifi button down for 3 seconds and the wifi light started flashing. Perhaps this was just an anomaly in the matrix at that moment and not a fix, but just may be it could help someone/

Re: I'm having problems setting up my MG3620 wireless connection.

redcrosslsb — Thu, 25 Jan 2024 00:58:07 GMT

I had this issue as well. My wifi had both a 2.4 and a 5 network. In order for the printer to connect to one of them, we had to temporarily shut off one of the networks. Once the printer was connected, we were able to turn the other network back on. Then the laptop was able to connect to the printer easily.

Re: I'm having problems setting up my MG3620 wireless connection.

Jok — Sat, 03 May 2025 11:08:43 GMT

There's no point in try these steps.

I've done²dê it over and over, and it doesn't work. Your best bet is to purchase a the usb cable that fits your printer and forgot about connecting wirelessly.

These printers are junk

Re: I'm having problems setting up my MG3620 wireless connection.

LexGiorgio — Tue, 09 Sep 2025 22:23:46 GMT

Start by uninstalling anything related to the printer, since you want a clean slate to start with.

Now, turn the printer on
Press and hold the "stop" button, while you're holding it down, you'll see that the Alarm light will start to flash.
Count 21 flashes.

This resets the printer.
Then do the set up all over again.

When you get to the part that it searches for the printer, manually turn off your Internet Wi-Fi and connect to the Canon option (printer), it should appear in the Wi-Fi list.

Then you're good to go!