topic Re: Scan Utility on Windows 11 in Printer Software & Networking

Scan Utility on Windows 11

TPCURT — Mon, 02 May 2022 13:23:09 GMT

I have a Canon PIXMA G7020, it works fine from my W10 Laptop. But on my W11 laptop I have a problem.

When install the Canon Software I get a message "An error occurred while files were being copied" When I click on the IJ Scanner Utility I get an error message "The Scan driver supporting this software is not installed, Install it and try again Code:9.230.0” However when I go to Windows Settings/Bluetooth & Other Devices/Scanner Setting/Open Scanner, the scanner works fine.

So it seems that the driver for the scanner is installed, since it works from the Settings Menu, and it shows up in Device Manager. So why does it not work when the Desktop Icon calls for the ScanUtility.exe to call up the scanner?

Re: Scan Utility on Windows 11

Patrick — Mon, 02 May 2022 20:12:05 GMT

Hi TPCURT,

Reinstalling will resolve this issue. To do this, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon G7000 series and left click on Remove device. Repeat until all G7000's are removed.

5. Click Close to close that window.

6. In the upper left corner, click on Control Panel (or the Back button).

7. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

8. Click once on "Canon G7000 series MP Drivers" and then click Uninstall at the top.

9. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

10. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/megatank-inkjet-printers/all-megatank-inkjet-printers/g7020/pixma-g7020?tab=drivers_downloads

2. Click the Select button next to "G7000 series MP Drivers Ver.1.00 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "md__-win-g7000-1_00-ea34_2.exe" to begin the installation.

6. Follow the on screen prompts to reinstall.

Once the installation has completed, please attempt to scan using the IJ Scan Utility.

If you continue to have difficulties scanning, please contact our support group using the following link:

https://mycanon.usa.canon.com

Re: Scan Utility on Windows 11

TPCURT — Mon, 02 May 2022 21:25:45 GMT

I have done all of this previously, but I did it again. Still have the same problem

Re: Scan Utility on Windows 11

Patrick — Fri, 06 May 2022 16:26:38 GMT

Hi TPCURT,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

Re: Scan Utility on Windows 11

TPCURT — Fri, 06 May 2022 17:16:17 GMT

I have found I can use the generic Microsoft Scanning app