topic Re: Printer Is Offline in Printer Software & Networking

Printer Is Offline

Agni — Thu, 17 Mar 2022 13:41:42 GMT

Someone please help! I have done all of the things listed here, and even bought a cable last night and I still just get the error that the printer is off line. I'm about to lose my mind. This thing is brand new, worked once, and now nothing.

Re: Printer Is Offline

Danny — Thu, 17 Mar 2022 13:42:07 GMT

Hi, Agni!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Printer Is Offline

Agni — Thu, 24 Mar 2022 00:49:39 GMT

TS3500

Re: Printer Is Offline

Patrick — Wed, 30 Mar 2022 17:39:04 GMT

Hi Agni,

What version of Windows are you using?
If you are using a Mac, what version of OSX is installed?

Are you using your PIXMA TS3500 series wirelessly?
or with a USB cable?

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our Technical Support Team:

https://mycanon.usa.canon.com