topic Re: Pixma TS3420 in Printer Software & Networking

PIXMA TS3420 won't print from desktop, OK from phone

GerardyGuy2022 — Tue, 17 Oct 2023 12:44:50 GMT

I just bought this printer and did the setup. The printer shows in my system preferences and everything seems to look like its working. My wifi is on. I can't get my printer to print from desktop. It 's fine off my phone but nothing off my desktop. When I open my printer question is says not able to print or waiting . Any suggestions. Is it something on my Mac I have to adjust

Re: Pixma TS3420

Danny — Fri, 18 Mar 2022 12:49:20 GMT

Hi, GerardyGuy2022!

So that the Community can help you better, we need to know exactly which version of macOS is running on your computer. It would also help to know which applications you're trying to print from. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Pixma TS3420

GerardyGuy2022 — Fri, 18 Mar 2022 15:11:50 GMT

I have a Mac. macOS Monterey version 12.1.1. I print documents from google drive

Re: Pixma TS3420

Patrick — Mon, 28 Mar 2022 20:11:56 GMT

Hi GerardyGuy2022,

To resolve this issue, please follow these steps:

1. Click on the Apple in the upper left corner and then System Preferences.

2. Click on Printers & Scanners.

3. Click on the Canon TS3420 on the left side and then [-] at the bottom to remove it.

4. Repeat until all TS3420's are removed.

5. Click [+] at the bottom. The Add Printer window will appear.

6. Click one time on the Canon TS3420 and then click on Add in the lower right corner.

Once reinstalled, please attempt to print.

Re: Pixma TS3420

Scully1072 — Mon, 16 Oct 2023 16:17:28 GMT

I'm having the same problem. I deleted the printer but now I can't even add it back on! It's a TS3420 and I'm on a mac like this person trying to print from Pages app. I can't locate the printer at all now.