topic My PIXMA MG6620 won't prompt for a password in Printer Software & Networking

My PIXMA MG6620 won't prompt for a password

lrkuta — Tue, 23 May 2023 17:53:46 GMT

My printer finds my lan id but it does not prompt me for the network password when I try to access my network. I have searched this forum for the above title and found a solution to this problem which says to disable the 802.11r wifi property. I tried to set the security to my lan adapter to none but it will not let me do that. How do I get my Canon Printer Pixima MG6620 to prompt for the password for my network?

Re: My printer won't prompt for a password

lrkuta — Tue, 08 Mar 2022 02:44:23 GMT

I should have stated that I am running Windows 10 on a desktop. I am switching internet providers and my printer will ask for the network password on the old network but not on the new one. New provider is Tmobile.

Re: My printer won't prompt for a password

dlf26 — Tue, 10 May 2022 21:46:51 GMT

After spending the better part of two days with T-Mobile technical support I was finally told the best thing to do is buy a router from Amazon for $38 and connect my printer (MG5420) through it using WPS. I'm not sure who is the most at fault, but I would venture to say we can't be the only ones having this problem. Both Canon and T-Mobile need to alert their support staff to this situation and educate them in ways to fix it.

Re: My printer won't prompt for a password

BassBonePhotog — Tue, 23 May 2023 17:46:41 GMT

I'm blaming Canon. Not all routers have WPS. And Canon killing support shows how little it is devoted to customers.