topic Re: Mx920 Wireless printing problem in Printer Software & Networking

Mx920 Wireless printing problem

slashmon1 — Sun, 28 Jul 2013 04:22:58 GMT

I have just bought an mx920, beautiful printer I may point out, it worked well for the first two days but I cannot print as of today, I connect to the printer wirelessly and all my computers are Macs.

The printer is connected to the network properly and my computer shows that it has an active connectiong, but when I click print the printer goes to "in use" and then goes offline, and the Print Que says "Printer not connected"

I've tried connecting the printer to the network again, and I have restarted the printer along with my computers but it still wont work.

Please help

Re: Mx920 Wireless printing problem

lejardindepanos — Tue, 27 Aug 2013 01:23:41 GMT

Im having the same problem printer works fine then the next day i get the same message...the only solution i have found for now is power on/off the printer and it goes back online and prints the documents.

Is their a fix for this?

Re: Mx920 Wireless printing problem

dagaz10000 — Thu, 19 Sep 2013 12:05:51 GMT

Idiot printer keeps dropping the access point and can't find it again. The only fix I can figure out is buy a different printer. And definitely not Canon. Ever again.

Re: Mx920 Wireless printing problem

Stephen — Thu, 19 Sep 2013 13:11:13 GMT

Hi dagaz10000!

Welcome to the Canon Forum, and thanks for your inquiry! We're sorry you're having a problem with your PIXMA MX920, and we'd like to help! So that the Community can help you better, we will need to know any error messages you're seeing, and the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

Re: Mx920 Wireless printing problem

mainev — Thu, 26 Sep 2013 18:14:44 GMT

I have the same issue, it is irritating more than anything else, but the mx920 is configured wireless, and prints just fine. But if left on for a length of time (ie. don't print until the next day) then when I do print, the printer is now offline and the only *fix* is to power off , then power on.

I have look at my wireless settings, if there is something I need configured, I'm not sure what it is, especially since my other devices are fine.

I think the power off/on forces the printer to re-establish communication with the Linksys (my wireless router) EA3500,

and when I look at the status, the printer is online after the power on, but eventually will show the printer offline. For which I once again need to power cycle to get the printer working.

Jim

Re: Mx920 Wireless printing problem

tm1900 — Thu, 07 Nov 2013 02:30:15 GMT

THIS IS NO LONGER AN ISSUE FOR ME - RESOLVED AS OF 11/5/13

---------------

I have the same exact issue as described by Jim. Has Canon provided a solution/fix for this? If not, I'll just return the printer via Amazon, it's just not worth my time and the hassle.

Thanks!

Re: Mx920 Wireless printing problem

NoWake200 — Mon, 18 Nov 2013 23:49:17 GMT

Hi Canon you can also add me to the list of MX920 wireless printing problems.

Like listed above it worked fine at first and now everytime I need to print something I need to restart the printer in order for our laptop to find it.

MacBook Pro OS X 10.9 and MacBook OS X 10.6.8 have the same problems.

Thank you for your help and hopefully we can get this fixed.

Re: Mx920 Wireless printing problem

NoWake200 — Tue, 19 Nov 2013 00:14:25 GMT

You know Canon, I raved about how well your old printer worked. I buy a new printer and I cannot get my documents to print! So, I called the 800 tech support number just to be told it is NOT THE PRINTER! Yet two differnt lap tops cannot connect! I CHANGE NOTHING ON MY LAPTOPS, I DON'T RESET THE NETWORK AND ALL I HAVE TO DO IS REBOOT THE PRINTER AND IT WORKS FINE AND YET I AM STILL TOLD IT IS AN APPLE ISSUE OR ROUTER ISSUE! Realy? This is the EXACT reason why I STOPPED using HP printers!

Re: Mx920 Wireless printing problem

NoWake200 — Tue, 19 Nov 2013 14:30:49 GMT

Update:

Called Apple and as I suspected they said since I did not have to reboot the laptops or router in order to get documents to print it most likely is a printer issue.

Called Canon back with my fingers crossed that I did not get the same Tech Support person, thankfully I did not. Told him my issues and what a surprise he did not start telling me how it wasn't a Canon issue, he actually asked my name, asked for the serial number and made the effort to help! After a couple of checks of the printer we determined there was a firmware update available. The old firmware version was 1.0.X and the new one is 2.0.0 and it appears the printer is working properly. I was provided a case number and if the problem returns this issue has been documented. Hopefully Canon actually does listen to the tapes and will pull the first Tech Support because he was not a good Canon representative.

Re: Mx920 Wireless printing problem

mainev — Thu, 21 Nov 2013 00:19:26 GMT

Firmware update was one of the first things I went after, also the driver, but according to the canon website, there is no firmware upgrade for the OS that I'm on, which is Windows 7. I'm not sure what OS I print from has to do with anything, as I also print from my Mac. The printer is not connected direct, only wireless.

Also, I looked to see if I could find out what version of firmware I am on, but nothing is documented, and I cannot find out what version the printer is installed with.

Any hints on how to find that information, I would be glad to provide it.

Jim

Re: Mx920 Wireless printing problem

NoWake200 — Thu, 21 Nov 2013 15:41:38 GMT

Hopefully this helps answer your question and gets everyone on the right track to fixing this problem. On a side note the printer has been working well after this update. Another side note, the Tech Support person who helped me a second time did not show the lastest firmware version either but when I selected "Install Update" it was there.

These are the steps...

• Menu

• Set Up (OK)

• Device Settings (OK)

• Firmware (OK)

• Check Current Version (OK)

• BACK

• Install Update (This took a few minutes)

Good luck!

Re: Mx920 Wireless printing problem

rstaffel — Thu, 21 Nov 2013 17:55:08 GMT

Trying this tonight! Thanks so much, NoWake200!

Re: Mx920 Wireless printing problem

mainev — Fri, 22 Nov 2013 14:18:21 GMT

Thanks for the info, I upgraded last night without any problems, now running with the latest firmware. Nothing has changed as far as the issue, I printed some documents right after the upgrade (Current Version: 2.000), then waited till this morning to print more documents and the result was that the printer was offline and not responding. Once I powered cycled, everything came back up and printing continued. My guess now is that it is probably the driver on my main system, which is a Windows 7 (x64) system.

If there are any updates to the Windows driver (again the website says there are none), I can apply that as well.

Jim

Re: Mx920 Wireless printing problem

mainev — Fri, 22 Nov 2013 15:58:12 GMT

Digging a little deeper, the issue is when the printer goes into standby mode. Seems to be well reported as an issue, and it looks like since there is *no* response from Canon, they are either unable to fix it, or are not worried about it, or they don't want to tell those of us who bought the printer that it is the router.

I'm going to try this next:

http://forums.usa.canon.com/t5/Wireless-Networking/mx-922-restart-cant-wake-up/td-p/38019

Jim

Re: Mx920 Wireless printing problem

NoWake200 — Mon, 25 Nov 2013 19:10:35 GMT

They told me it was the router and that I need to contact Apple. Apple said it is not their problem and I agree. The ironic thing, our old Canon MX860 did not have this issue and it has been on the same router for some time now.

This lastest firmware update seemed to have fixed the problem for us, but I am still keeping my fingers crossed.

Re: Mx920 Wireless printing problem

NoWake200 — Thu, 05 Dec 2013 13:46:20 GMT

THUMBS DOWN Canon!!!!

The problem is back, now the message is "Printer is not connected" and "looking for printer".

This is VERY disapointing Canon and what I would expect from HP products.

Re: Mx920 Wireless printing problem

jjknap — Mon, 23 Dec 2013 13:16:17 GMT

I am having the same problem. Just purchased a couple weeks ago, and the problem just started to happen. If I turn the printer off and back on, it works, but the printer is in another room so this is very inconvienient 😞

Re: Mx920 Wireless printing problem

deeptide — Sun, 29 Dec 2013 16:58:12 GMT

I'm having the same problem. If your resolution is not at the forum, would you please explain how you resolved?

Re: Mx920 Wireless printing problem

yvrscottf — Fri, 03 Jan 2014 19:01:14 GMT

Like everyone else on this thread, I am having the same problem. I have Windows 7 as my operating system. It seems like macs are having the same problem. Does this not point to the source of the problem lying with the printer?

I bought the printer because my HP started to do this as well. I thought I was upgrading; apparently not.

Hello, Administrator, can you even humour us by advising Canon is looking into the problem and a fix?

Re: Mx920 Wireless printing problem

Julius — Fri, 03 Jan 2014 19:57:21 GMT

Hello everyone,

Please check out our "Wireless Help" page for assistance with wireless connections:

http://www.usa.canon.com/cusa/consumer/standard_display/wireless_help

If the issue persists, please reach out to our support group via phone or email HERE. There are several different factors that could be causing this, and we'll need to check into a few settings to determine what may be going on. Please let us know your printer model and operating system when reaching out. We can explore what may be occurring further from there!

If you are outside the USA, please go to www.canon.com and select the country you live in, or the country where it was purchased, for further support.

Thanks!