topic Re: Can't scan after migration to new Mac in Printer Software & Networking

Can't scan via IJ Scan Utility after migration to new Mac

JoeM99 — Sat, 19 Apr 2025 15:31:30 GMT

Migrated from Macbook Pro to Macbook Air using Migration Assistant. On new Mac, try to use IJ Scan Utility Lite to scan. Get this error message, with no indication which folder or what to do about it:

You do not have the required privileges to access the specified folder.

Code:9,244,3

Re: Can't scan after migration to new Mac

Tiffany — Sun, 09 Jan 2022 17:16:50 GMT

Hello!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thank you!

Re: Can't scan after migration to new Mac

JoeM99 — Sun, 09 Jan 2022 17:19:38 GMT

Sorry. I should have known that. Canon PIXMA TR4720.

Re: Can't scan after migration to new Mac

jrhoffman75 — Tue, 11 Jan 2022 13:55:34 GMT

Go into System Preferences->Privacy & Security and see if folder or disk access are showing you something you need to authorize.

Re: Can't scan after migration to new Mac

JoeM99 — Tue, 11 Jan 2022 19:55:52 GMT

Thanks for the advice. Didn't see anything that looked related to the IJ Scan Utility or to Canon at all on the Files and Folders list. I added the utility to the Full Disk Access list, but no help. Even uninstalled the utility, and downloaded and reinstalled it. No change.

Re: Can't scan after migration to new Mac

Patrick — Thu, 13 Jan 2022 18:53:49 GMT

Hi JoeM99,

Please try these steps:

1. Right click your desktop and create a new folder called "Scans".

2. Open the IJ Scan Utility.

3. Click the Settings button in the lower right.

4. Click Document Scan on the left side.

5. On the right side, in the Save Settings section, choose the "Scans" folder that you created on the desktop from the Save In drop down box.

6. Click on Photo Scan on the left side.

7. On the right side, in the Save Settings section, choose the "Scans" folder that you created on the desktop from the Save In drop down box..

8. Click OK.

Attempt to scan using either the Document or Photo button on the IJ Scan Utility.

Re: Can't scan after migration to new Mac

JoeM99 — Fri, 14 Jan 2022 00:56:11 GMT

Wow! That did the trick. Now sure why, but thanks a million.

Re: Can't scan after migration to new Mac

holmes — Sat, 19 Apr 2025 09:31:28 GMT

Had exactly the same problem and tried Patrick's suggestion and it worked. How do I now go back to choosing which file I want scanned document to be sent?