topic Re: Print Studio Pro in Printer Software & Networking

Print Studio Pro causes Photoshop Elements to freeze

jrl46 — Tue, 14 May 2024 14:01:41 GMT

Mac Big Sur 11.6

I've installed the latest version of Canon Print Studio Pro to use with Photoshop Elements 2021. When I select Automation Tools under the "File" tab, Canon Print Studio Pro is an option. When I select it PSE completely freezes. The only way out is a Force Quit. Any help will be appreciated.

Thanks

Re: Print Studio Pro

Waddizzle — Wed, 13 Oct 2021 23:44:24 GMT

Sounds like an integration problem between the tow apps. Does Print Studio Pro work on its own, all by itself?

Re: Print Studio Pro

jrhoffman75 — Thu, 14 Oct 2021 11:40:40 GMT

This is a known problem with macOS 11.6 and PSP. No fix at the moment.

Re: Print Studio Pro

jrhoffman75 — Thu, 14 Oct 2021 11:41:30 GMT

@Waddizzle wrote:
Sounds like an integration problem between the tow apps. Does Print Studio Pro work on its own, all by itself?

PSP is not a standaolne product. Plugin only to limited software.

Re: Print Studio Pro

jrl46 — Thu, 14 Oct 2021 11:42:32 GMT

Thanks for your reply. I didn't realize Print Studio Pro could be used as a stand alone program. Thought it was just a plug-in. Not sure how to run it on it's own.

Re: Print Studio Pro

Hector — Wed, 27 Oct 2021 20:11:25 GMT

Hello Jrl46,

If you're still experiencing this issue, we recommend updating your Mac OS version to 11.6.1 and see if that resolves the issue. In our testing this seems to resolve the issue. Please let us know if you continue to have the problem or need assistance with anything else.

Re: Print Studio Pro

jrl46 — Wed, 27 Oct 2021 21:58:53 GMT

Thanks for your response.

Yesterday I upgraded to 11.6.1, reloaded PSP and it worked fine for a bit. But now when I select Print Studio Pro from the Automation menu in Photoshop Elements 2021, PSP starts to load then I get a popup that says "An Error Has Occurred" "Exiting Print Studio Pro". The only choice is to hit the "OK" button and that causes PSP to close. Any help or advice will be appreciated.

Re: Print Studio Pro

jrhoffman75 — Wed, 27 Oct 2021 23:47:01 GMT

I don't hav PSE but it does work OK for me with Monterey and PS 2022.

Maybe try reinstalling the plugin.

Re: Print Studio Pro

Kiw5210 — Tue, 14 Dec 2021 22:32:51 GMT

Mac OS 10.14.6, will upgrade to Monterey (OS 12). Currently Print Studio Pro (PSP) is version 2.2.3 as a plugin to LR Classic 10.4. Does a simple install of version 2.2.5 automatically update/replace version 2.2.3, or should version 2.2.3 be uninstalled first? Currently I cannot update to the latest of LR Classic and PS, hence the need to upgrade the OS to Monterey.

Re: Print Studio Pro

Kiw5210 — Tue, 11 Jan 2022 17:14:15 GMT

I use Lightroom Classic with PSP (2.2.3), currently use Mac OS 10.14 (Mojave) and will upgrade to Monterey (12.1) on Intel iMac 2017. Are there any issues with 2.2.5 working as plugin for LR Classic (latest version) in Mac OS 12.1? Yes, I read the issues with Big Sur were resolved, but no reliable information for Monterey.

Re: Print Studio Pro

jrhoffman75 — Tue, 11 Jan 2022 17:25:50 GMT

Works fine for me. MacBook Air (Intel) macOS 12.1 PSP 2.2.5 LrC and Ps latest versions.

Re: Print Studio Pro

Kiw5210 — Tue, 11 Jan 2022 22:55:45 GMT

Sweet. Thanks very much!

Re: Print Studio Pro

bradrlaw — Thu, 09 May 2024 21:04:24 GMT

I am having this exact same issue with Adobe Photoshop Elements 2023 and MacOS 12.7.4 running on a late 2015 27" intel imac. Have tried both ver 2.2.5 and 2.2.8 that are shown on support page for my pro-100.

Have completely removed PSP and reinstalled the plugin multiple times, but everytime i try to start it the UI freezes for elements and have to force quit it.