topic Re: a scanner driver supporting this software is not installed. install it and try again in Printer Software & Networking

i-SENSYS MF645Cx MF Scan Utility Error Message

orhanaydin — Thu, 01 Dec 2022 13:49:42 GMT

I am using Canon i-sensys MF645cx multi printer. I installed the printer and scanner drivers. The printer works but when I run "MF Scan Ultity" for the scanner I get the following error message: "a scanner driver supporting this software is not installed. install it and try again". I am using Windows 11 64bit operating system. The drivers I installed are "GPlus_PCL6_Driver_V250_32_64_00" and "winmfscanutilityv12002". can you please provide the solution to my problem?

Re: a scanner driver supporting this software is not installed. install it and try again

dc607 — Sat, 01 Jan 2022 19:17:19 GMT

Same thing happening to me on the MF634C reinstalled updated drivers already, same thing. Seems like a lot of people have had this problem. It's impossible to duplex scan without it I hope they post a permanent fix.

Re: a scanner driver supporting this software is not installed. install it and try again

kmetzger99 — Fri, 07 Jan 2022 23:17:23 GMT

I am having the same problem. Is there any solutions? I can't scan anything.

Re: a scanner driver supporting this software is not installed. install it and try again

dc607 — Fri, 07 Jan 2022 23:23:41 GMT

I was able to solve mine by installing the latest driver from the Canon page. It actually wouldn't install properly so I unchecked every driver option (print, fax, etc.) and left only the scanner box checked; I figured I could print to another configured printer with another working driver if need be, and then it successfully installed the scanner driver. Then I was able to use the scanning utility software, and scan both sides of a single page. The ability to do so should be on the device screen anyway I don't know why it isn't. Using the software shouldn't be a requirement to duplex scan, it should be an option but with an ability to do it without any needed additional software.

Re: a scanner driver supporting this software is not installed. install it and try again

kmetzger99 — Fri, 07 Jan 2022 23:27:55 GMT

I will try it. It is a remote office, so I have to remote in and do this when someone is there. Thanks - hopefully this works. I bought a new computer, so no choice in OS.

Re: a scanner driver supporting this software is not installed. install it and try again

MusicMaikel — Thu, 01 Dec 2022 09:26:24 GMT

Has anyone solved this issue? I'm having the same problem on a clients PC. They have a Canon i-Sensys MF742Cdw. I have installed the printer driver, but when installing the MF Scan Utility this isn't working. I'm getting the same error.

Re: i-SENSYS MF645Cx MF Scan Utility Error Message

shadowsports — Thu, 01 Dec 2022 14:35:26 GMT

Greetings,

@MusicMaikelwrote:
Has anyone solved this issue? I'm having the same problem on a clients PC. They have a Canon i-Sensys MF742Cdw. I have installed the printer driver, but when installing the MF Scan Utility this isn't working. I'm getting the same error.

@MusicMaikel

This post is over a year old and is not related to your hardware.

Please start a new thread describing your issue. It should include the model of your device, the OS (version and build) you are using it with and any other information / observations you believe is relevant.

Re: a scanner driver supporting this software is not installed. install it and try again

DV_Belgium — Thu, 14 Mar 2024 09:08:17 GMT

This worked for me too.. . Seems Canon still suffers from it's lack in software knowledge and testing. A good thing the hardware is great. It's strange to see you still need a seperate scanning software which is not installed default. Does anyone in Canon think this was a good idea?