Selphy CP1300 powers off when printing from Chrome OS

bluesteele — Mon, 27 Dec 2021 17:13:51 GMT

We purchased a Selphy CP1300 for my mother for Christmas and have been unable to print over Wifi from her Chrome OS-based machine. We were able to add, find, and select the printer, but each time we send a photo to the printer the "Busy" screen shows, and then the printer powers down without warning.

We were able to print without issue from a number of mobile devices (iPhone, Android phone, iPad) with no issue, using both the direct connection and adding the Selphy as a networked printer, but whenever we try from the Chrome device it powers down and fails to print.

Trying to figure out if we should return the device for a refund/exchange, or if there are other steps we might take to resolve the issue.

Troubleshooting steps tried:

turning the printer off and back on
resetting the printer settings
turning the Chrome OS machine off and back on
removing and re-adding the printer
moving the printer to a different location/power outlet

Any advice?

topic Selphy CP1300 powers off when printing from Chrome OS in Printer Software & Networking

Selphy CP1300 powers off when printing from Chrome OS