topic Re: connect elph 360 wifi to mac in Point & Shoot Digital Cameras

connect elph 360 wifi to mac

brothers — Sun, 14 Aug 2016 19:15:02 GMT

I can't seem to connect my new ELPH360HS to MAC. I can download photos to the Canon Gateway cloud site but not to my Mac. Followed instructions in manual but there must be some simple setting I'm missing.

Re: connect elph 360 wifi to mac

Danny — Sun, 14 Aug 2016 19:28:58 GMT

Hi, brothers!

So that the Community can help you better, we will need to know exactly which version of Mac OS X you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/ContactCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: connect elph 360 wifi to mac

brothers — Sun, 14 Aug 2016 19:46:28 GMT

El Capitan

Re: connect elph 360 wifi to mac

Richard — Tue, 16 Aug 2016 20:48:09 GMT

Hi Brothers,

Thank you for posting.

Because the Canon CameraWindow has not been updated for Mac El Capitan's wireless function, our cameras cannot communicate wirelessly with your computer. I regret the difficulty this causes.

Canon's software engineers are aware of this issue and are working on a solution. Unfortunately, we don't have an estimate for the arrival of the updated CameraWindow. I regret the difficulty this causes.

Until the software has been updated, I recommend transferring your images via USB, as described, beginning on page 126 of the PowerShot ELPH 360 HS Camera User Guide.

Your camera accepts a USB to mini-B cable.

Re: connect elph 360 wifi to mac

brothers — Tue, 16 Aug 2016 21:33:36 GMT

I have been a Canon owner since 1968. The reason I bought the ELPH360 for my wife was because of the WiFi feature. I have owned the camera less than a month and I am unable to return it to the camera shop since their return policy is good for 15 days. I would have bought another model. Wish Canon would have labeled the box or informed the shop about the ELPH360 WiFi shortcoming.

Re: connect elph 360 wifi to mac

austincameraguy — Sun, 05 Feb 2017 23:07:22 GMT

I recently bought my first, and apparently my last, Canon camera last year. Works great, but the lack of wifi compatibility on the Mac is utterly ridiculous.

The original post was in August, 2016. It is now a couple of weeks shy of six months later, and there is still no working software for this.

Get it together. You're losing customers.

Re: connect elph 360 wifi to mac

austincameraguy — Mon, 06 Feb 2017 22:10:03 GMT

Last night, just for kicks, I tried to connect my camera via WiFi on a laptop using Windows 10. That was a no-go as well.

I'm going to try to connect later this week using my girlfriend's laptop. She's still on Windows 8.

Re: connect elph 360 wifi to mac

SamanthaW — Mon, 06 Feb 2017 22:41:37 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

We have updated software for wireless connection available for Windows 10 as well as Mac OS X Sierra available here. You can see videos for wireless connection here. Please let us know if you're still having trouble after installing the updated software!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via email at http://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: connect elph 360 wifi to mac

Richard — Mon, 06 Feb 2017 23:05:01 GMT

Hi Austincameraguy,

Thank you for posting.

Your camera is compatible with the Image Sync process, and that's the method that I recommend. For step-by-step instructions, please click here.

Re: connect elph 360 wifi to mac

austincameraguy — Tue, 07 Feb 2017 01:12:53 GMT

Richard, this might have been a good workaround. Unfortunately, the software download Image Transfer Utility does not work on my Mac.

I can get photos to upload to the Image Gateway all right, but to download them, I've got to do it one photo at a time.

Better than nothing, I guess. And at least I can upload a bunch at a time.

Thanks. I guess.

Mike

Re: connect elph 360 wifi to mac

austincameraguy — Tue, 07 Feb 2017 01:37:57 GMT

Hold the door ...

I am able to download a bunch at a time. Yeah, this'll work. Frankly, USB is faster, but this will work great when I'm on the road.

Okay, Canon. I'll stay with you.

Cheers.

Re: connect elph 360 wifi to mac

austincameraguy — Tue, 07 Feb 2017 20:11:31 GMT

Just to be clear:

• I cannot connect my Elph 360 to my Mac -- or my Windows laptop running Windows 10 -- via WiFi.

• I can, however, connect to the cloud via WiFi and upload to Canon Image Gateway, Facebook, Twitter, and even Canon's Image Sync.

• The Image Transfer Utility software will not work on my Mac (didn't try it on my Windows laptop) so I can't automatically download to my computer. But I can go to the Canon Image Gateway website and download from the photo gallery. In some ways this might even be better since I can cherry pick the ones I want.

Unless I'm on the road, I'm inclined to upload via USB, but the ability to post to Facebook and Twitter from the camera is very cool.

Cheers,

Mike

Re: connect elph 360 wifi to mac

Richard — Tue, 07 Feb 2017 21:53:12 GMT

Hi Austincameraguy,

You should be able to connect to your Windows 10 machine. What happens when you try this connection (errors, etc)?

Re: connect elph 360 wifi to mac

austincameraguy — Thu, 09 Feb 2017 20:07:20 GMT

Richard -- Give me a couple of days and I'll try again and take notes.

Mike

Re: connect elph 360 wifi to mac

austincameraguy — Wed, 08 Mar 2017 17:54:37 GMT

Ahhh. Thanks for letting me know that. Saves me some time.

Re: connect elph 360 wifi to mac

nancy_the_great — Mon, 30 Oct 2017 16:42:31 GMT

this has been nothing short of a gong show trying to connect the cannon elph 360 to wifi to download pics on my computer,

had i known this was the issue i would NOT have purchased, why is there no option to hard connect to a macbook pro, i have followed all the directions and suggestioins, nothting works, and often i am on holidays in areas with NO wifi, so whats the point, im not going to carry around dozens of scan disk things to save my photos, there needs to be some solution

Re: connect elph 360 wifi to mac

shamusom — Sun, 04 Mar 2018 22:31:34 GMT

Just bought the ELPH 360 HS. No luck connecting to a mac. I can join the network fine, and I can see my mac, but when I run the the CameraWindow app on the mac, it just says no camera found.

How can they release software that just doesn't work? Do they not test it at all?

Running macOS 10.13.3

If you look at how it's launching the actual app in terminal, there are errors:

/Applications/Canon\ Utilities/CameraWindow/CameraWindow.app/Contents/MacOS/CameraWindow ; exit;

/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8

/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/Exceptions.plist'

/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.30.2/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8

Common Cannon. Get with it. How are you releasing software that fails on launch. Very unimpressed. 😞

Re: connect elph 360 wifi to mac

shamusom — Tue, 06 Mar 2018 17:34:15 GMT

Get this, canon support replies with

"Your Canon camera wifi function is not compatible with latest versions of the MAC OS 10.11 10.12 and 10.13."

Basically, you have to be running an outdated old useless version of macOS. Nice job canon. How about releasing software that works with recent versions of operating systems.

Re: connect elph 360 wifi to mac

newsense52 — Wed, 07 Mar 2018 13:59:35 GMT

" but when I run the the CameraWindow app on the mac, it just says no camera found. " by shamusom

The canon camera window app in the -add a device folder- of your computer maybe not be a complete software ( needs driver ) thats why when you open it - it will not work - and it says " no camera found "

Search how to download manually the camera window app. Compatibility issues is rarely the cause.

Re: connect elph 360 wifi to mac

shamusom — Wed, 07 Mar 2018 14:37:53 GMT

I've tried running every version I can find. Simply does not work. Dissapointing for sure.