topic Re: Connecting my G7X to my Mac via WiFi in Point & Shoot Digital Cameras

Connecting my G7X to my Mac via WiFi

LadySeph — Tue, 28 Jun 2016 20:26:21 GMT

Hello everyone,

I'm relatively new to cameras, at least ones that now can do so much more such as connecting via WiFi to other devices.

Thing is, I've been having this issue for the past 2 days, and I've come to notice on this community board that many other people have this similar issue. I've been attempting to connect my Canon Powershot G7X to my 13 inch Macbook Pro (retina) via WiFi to download some pics/footage I took while out of town. However, while my camera has no issue connecting to the WiFi network in my home (via WPS), whatever I do I cannot get the camera to pair up with my Mac. It searches and searches but never picks anything up. I downloaded all the software provided on the Canon website for my specific camera, and the Bluetooth in the laptop is enabled. I also downloaded CameraWindow per the instructions via iTunes, but it seems like that is only for connecting mobile devices, not laptops.

I'm not sure if there's something else I need to download or enable, or if I'm simply not doing something correctly. 😞 If I can't figure it out, would it be possible to connect the camera via a USB cable (which none was provided in the box) to get it to work that way?

Thanks!

Re: Connecting my G7X to my Mac via WiFi

Richard — Wed, 29 Jun 2016 19:51:13 GMT

Hi LadySeph,

Thank you for posting,

So we may better assist you, please let us know which version of the Mac operating system you're using.

Meanwhile, the USB/DC terminal is located under a flap on the right side (as you're holding it to take a photo) of the camera. Your camera accepts a USB to mini-B cable. These cables are normally available from camera and electronics shops, or camera or electronics departments in larger stores.

You may also purchase the Interface Cable IFC-400PCU from Canon or an authorized dealer. For assistance locating a suitable USB cable, please call our Canon Sales and Accessories Department at (800) 652-2666 between 8:00 AM and midnight ET, seven days a week. They will assist you with product information and dealer locations.

Re: Connecting my G7X to my Mac via WiFi

jonya — Thu, 21 Jul 2016 18:15:08 GMT

I have precisely the same issue. Mac OS 10.11.5, Powershot G7X Rev II. Camera connects to home WiFi and uploads to Google Drive and Canon Imige Gateway. Mac has all the software installed but then camera asked to upload to computer is gets stuck at "Search for new device" for 10 minutes and than cannot find the computer.

Seems more people have this issue.

How to transfer files from camera to Mac via WiFi?

Re: Connecting my G7X to my Mac via WiFi

Richard — Thu, 21 Jul 2016 21:25:59 GMT

Hi Jonya,

Thank you for Posting.

The current version of the Canon CameraWindow does not support a wireless connection with the Mac El Capitan operating system. Canon is aware of this issue and is working on a solution for it. Unfortunately, no estimate is available regarding the arrival of a replacement version of the Canon CameraWindow. I regret the difficulty this causes.

You may still transfer images and movies using a USB cable. The The Powershot G7X Mark II accepts a Micro-b to USB cable.

Re: Connecting my G7X to my Mac via WiFi

jonya — Fri, 22 Jul 2016 07:58:26 GMT

Thank you Richard. Would it work in previous MacOS'es? I understand the intention is to have similar connection over WiFi as I have over USB cable to manage, delete, move files from camera to computer - do I understand it correctly?

Re: Connecting my G7X to my Mac via WiFi

Richard — Sun, 24 Jul 2016 00:04:36 GMT

Hi Jonya,

You're welcome!

You may send images to computers that use Mac Mountain Lion, Mavericks or Yosemite.

With wi-fi, you may send images to:

compatible smartphones, tablets and computers
PictBridge compatible printers
other PowerShot Wi-Fi compatible cameras

Re: Connecting my G7X to my Mac via WiFi

tincup7077 — Sun, 30 Oct 2016 16:33:15 GMT

I was wonding if this issue has been fixed yet? I just bought the powershot g7 x mark II and updated the firmware. When I try to connect the device via wifi after several minutes it continues to come up with Device not found.

I am running latest verion of OS X El Capitan 10.11.6

Re: Connecting my G7X to my Mac via WiFi

Richard — Tue, 01 Nov 2016 20:41:55 GMT

Hi Tincup7077,

Thank you for your inquiry.

The Wi-Fi function as not been added to the CameraWindow for Mac El Capitan or Mac Sierra, yet. Unfortunately, no estimate is available for the arrival of the software updates, required to add this capability.

Re: Connecting my G7X to my Mac via WiFi

Richard — Mon, 30 Jan 2017 21:59:16 GMT

Hi Rutlap,

Thank you for posting.

You may transfer your images using the ImageSync process. For step-by-step instructions, please click here.

Re: Connecting my G7X to my Mac via WiFi

Hunter-C — Sun, 19 Feb 2017 19:12:06 GMT

I to would like to say this solution is ridiculous and i can not believe there is no solution to connecting my camera to my mac via wifi. My win 10 pc does no problem, the mac though it just sits there saying connecting. Can you just tell me if it cant because of hardware or if its a software problem that can be fixed soon hopefully.

Re: Connecting my G7X to my Mac via WiFi

Tim — Mon, 20 Feb 2017 05:54:20 GMT

Hello Hunter-C,

So the community may better assist you, would please let us know what OS version is your Mac? I assure you that we're always looking for solutions when there's a connectivity issue involved and that we're doing everything to ensure your full enjoyment of the camera.

Re: Connecting my G7X to my Mac via WiFi

Hunter-C — Mon, 20 Feb 2017 12:07:25 GMT

Hello my system specs are macbook pro early 2015 on sierra 10.12.3, I use a talktalk router with wpa2 but my camera connects to router fine so i dont see it as a problem. I have a pixama 7550 which works over wifi no problems just the camera. Please could you post a video of canon connecting to the macbook pro with the steps you use to get this to work.
Thankyou.

Re: Connecting my G7X to my Mac via WiFi

PhilipNB — Mon, 20 Feb 2017 19:09:26 GMT

It unfortuantate that Canon seesm to think offering ImageSync as an alternative is a solution rather than fixing CameraWindow. I think this says something poor about the culture and its relationship with its buyers.

Re: Connecting my G7X to my Mac via WiFi

Hunter-C — Wed, 22 Feb 2017 19:09:31 GMT

Hiya I dont think they are ignoring it, it seems to me as if its obsolete hardware thats just not compatible with newer wifi protocols. Don't quote is on it though but lets be honest if software engineers at canon couldn't code a little bit of wifi software by now they are in the wrong job.

Re: Connecting my G7X to my Mac via WiFi

numa1 — Fri, 03 Mar 2017 17:34:36 GMT

It's March 3, two months after your post and I still have this same problem.

G7 x mark ii does not connect to CameraWindow 8. The camera detects the Macs on my wifi network and after I select any one of them it says it is connecting but then shows "connection failed". The Image Capture utility on the Mac does show the G7x while the camera is trying to connect.

The Apple webisite says Mac OS 10.2 Sierra supports this camera. If so, then the problem is on the Canon side. There is no problem connecting to an iPhone or an iPad using the CanonConnect app.

Can someone from Canon support please clarify whether MacOS Sierra is supported or when it will be supported.

Thanks

Re: Connecting my G7X to my Mac via WiFi

Richard — Wed, 25 Oct 2017 19:25:25 GMT

Hi Numa1,

Thank you for posting.

For the wireless transfer of images to computers using Mac El Capitan and Mac Sierra operating systems, you must use a camera that supports Image Sync and you must use the Image Sync transfer method. For step-by-step instructions, please click here.

EDIT: Link Updated.

Re: Connecting my G7X to my Mac via WiFi

Colby75 — Sat, 11 Mar 2017 20:14:14 GMT

Just bought my G7X II 3 days ago. I connected with my iPhone fairly easily, but for the life of me couldn't figure out why I kept seeing "Searching" when I tried to connect my Macbook Air, running El Capitan 10.11.6. Seriously, I had do a Google search to find this forum and discover Canon doesn't support it? Not cool, Canon! The ONLY saving grace is that it's so quick and easy to pull the card from the camera and plug it into my Mac to upload photos. I'm much more likely to want to use the WiFi connection with my phone. BUT, how ironic that I've paid for an up-to-date camera that actually isn't!

Re: Connecting my G7X to my Mac via WiFi

mihaela — Wed, 15 Mar 2017 16:41:04 GMT

Hello,

I wonder if anybody knows if it is possible to conect a tablet or my MacBook Pro (Sierra) to my G7X so I can use it as a monitor when shooting video. Tethering I believe is called. Not sure.

I really hope it works! Its a great lil camera so I am not keen to get a DSLR

I look forward to your answers!

Thank you very much!

Mihaela

Re: Connecting my G7X to my Mac via WiFi

mihaela — Wed, 15 Mar 2017 16:48:28 GMT

Hi, I have had my G7x connected to my Samsung for a while now, worked great. Then, today I tried to connect a tablet to it. Got same problem, but then I found out somewhere on Internet that you need to Reset WiFi settings. I have done that and worked! Hope that will work for you as well! Seams Like you cant have 2 dif devices there, just one at a time so you may need to start the whole connecting procedure again for your Mac. Hope it works for u!

Re: Connecting my G7X to my Mac via WiFi

Richard — Wed, 15 Mar 2017 19:30:32 GMT

Hi Mihaela,

Thank you for posting.

Your PowerShot G7 X can only display images on your television when the camera is in the playback mode.