topic Re: I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes in Point & Shoot Digital Cameras

I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes

DanielG — Sun, 26 Jun 2016 17:43:46 GMT

Hi. I'm using a canon sx710 hs. When I transfer a video to my smartphone it freezes it and I have to restart my phone. Photos

are transferring ok via wifi and nfc.

Re: I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes

Waddizzle — Sun, 26 Jun 2016 20:23:58 GMT

Depending upon the phone [model?] and the length of your video, your phone just may simply be running out of local memory.

Re: I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes

DanielG — Sun, 26 Jun 2016 20:26:23 GMT

Video length is 14 seconds. Phone is Sony Xperia M5. Plenty of memory on it

Re: I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes

kvbarkley — Mon, 27 Jun 2016 14:21:06 GMT

Sounds like the Sony does not have the correct codec for the Canon video.

Re: I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes

DanielG — Mon, 27 Jun 2016 14:24:00 GMT

Is their a way around it. The video plays on my ipad perfectly well. But not on my Sony Xperia.

Re: I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes

John_ — Mon, 27 Jun 2016 15:07:09 GMT

So it only freezes using a wired connection which is what type? USB, HDMI ? Maybe you need a better quality cable or the one you have is defective.

Re: I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes

DanielG — Mon, 27 Jun 2016 15:09:44 GMT

When I transfer the video via WiFi or nfc from camera to phone. The video appears in my gallery of my phone but when I try to play it, it freezes my phone.

Re: I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes

John_ — Mon, 27 Jun 2016 15:31:56 GMT

Ok my mistake I read what you wrote wrong.

There are no setting ajustments you can make in the camera itself and I never used the Canon Phone Connect app so I do not know if there might be a connection setting in the app that could help.

There is a list of compatible phones is yours on it? If it is and your camera is still under warranty you can call Canon for direct support help...if it isn't it's still a chance I'd take.

But what I would try is to uninstall the phone app and reinstall it again.

Re: I'm using a canon sx710 hs. When I transfer video to my smartphone my phone freezes

DanielG — Mon, 27 Jun 2016 15:33:59 GMT

Thank you all for your contributions and help.