topic Re: Powershot ELPH 360 HS Not connecting to wifi in Point & Shoot Digital Cameras

Powershot ELPH 360 HS Not connecting to wifi

Sapphire — Tue, 24 May 2016 03:10:09 GMT

Trying to get my new camera to connect to our wifi. We have done everything cannon has told us to but each time we try to connect to our router and put in our password (which we know is correct) it searches for a few seconds then tells us the connection failed. We have been at this all night and have become VERY frustrated. Any help is appreciated (because we have tried everything we have come across in our searching for help) My computer is a PC OS Windows 10, I have also already downloaded the cannon utilties and gone into the wifi connection setup.

Re: Powershot ELPH 360 HS Not connecting to wifi

Richard — Wed, 25 May 2016 19:22:14 GMT

Hi Sapphire,

Thanks for posting.

I recommend giving our Technical Support team a call. They'll be able to guide you, step-by-step, through the setup of your camera's wireless connection. You may reach them by calling 800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays).

Re: Powershot ELPH 360 HS Not connecting to wifi

Waddizzle — Wed, 25 May 2016 19:36:44 GMT

@Sapphire wrote:
Trying to get my new camera to connect to our wifi. We have done everything cannon has told us to but each time we try to connect to our router and put in our password (which we know is correct) it searches for a few seconds then tells us the connection failed. We have been at this all night and have become VERY frustrated. Any help is appreciated (because we have tried everything we have come across in our searching for help) My computer is a PC OS Windows 10, I have also already downloaded the cannon utilties and gone into the wifi connection setup.

Verify the security settings on the router. For example, the router could only be allowing certain MAC addresses to connect.

Re: Powershot ELPH 360 HS Not connecting to wifi

Sapphire — Thu, 26 May 2016 00:54:45 GMT

We have not called tech yet, because with a 2 year old there never seems to be the time (and when there is it means she's sleeping and we DO NOT want to wake a sleeping toddler).

Router security settings have been checked, suddenly now my husband's computer will randomly appear as an option but never long enough for us to actually connect to it.

Re: Powershot ELPH 360 HS Not connecting to wifi

kgw — Tue, 04 Oct 2016 18:38:51 GMT

I am having the same issue as Sapphire below in trying to get the connection. Everything appears like it should go through and then comes up failed. I am ready to return this camera and get something else. I have Windows 10 on a fairly new HP laptop. I even had the Geek Squad at Best Buy look at my computer to see if something was wrong and they could not find anything.

Kristine

Re: Powershot ELPH 360 HS Not connecting to wifi

jesteban — Wed, 23 Nov 2016 00:37:24 GMT

I was able to get mine connected but noticed that it would fail at times. I thought that it might have something to do with the battery not being charged all the way and so I moved closer to the WIFI server and it immediately connected with no problem. I've done this several times and the problem is that the wifi signal strength goes down pretty quickly even with a battery that doesn't show any degradation in the opening screen. So just try getting the wifi server closer to the camera.

Re: Powershot ELPH 360 HS Not connecting to wifi

chhanks — Tue, 09 May 2017 18:45:59 GMT

It's May 2017 and I've just spent several hours trying to connect my new Power Shot ELPH 360 HS to my PC on my home

Wi Fi. Tried everything described in the manual and always got "Connection Failed."

Called Canon tech support number and got a very nice person who eventually admitted, after nothing she talked me through worked, that the wi fi connection was probably not going to ever work because I'm using Windows 10 and, as a result, there's something somewhere preventing me from using the wi fi feature of my camera. Hafta move photos to my PC using the USB cable that came with my old Canon Powershot A530 that I bought more than ten years ago. (The Tech support person showed me how to hook a USB cable to the ELPH 360 HS - there is no description in the manual of how to do that, of course, because the manual, of course, thinks using wi-fi is what you're going to do... (and the AV OUT digital port on the camera is well hidden...).

I'm not sure whether to thank Microsoft for developing a new operating system (Windows 10) that causes trouble for Canon wi-fi- enabled cameras (the tech support person told me, after I asked, that, indeed, a lot of people are having the same problem I have , or Canon, for making a "wi-fi" camera bought in 2017 that doesn't work very well with the Windows 10 operating system. (Presumably part of the $200 cost for the ELPH 360 HS camera was for the wi-fi connectivity, right??)

Re: Powershot ELPH 360 HS Not connecting to wifi

newsense52 — Thu, 11 May 2017 12:57:08 GMT

It is not canon or windows is the source of the problem but the network provider of wifi.

Example is spectrum, only registered product to spectrum can avail the services of wifi.

Re: Powershot ELPH 360 HS Not connecting to wifi

chhanks — Thu, 11 May 2017 15:54:18 GMT

Right. My wi fi device is provided by AT&T - and it makes sense that an AT&T wi fi router woudl not recognize my Canon camera.

Or not.

Re: Powershot ELPH 360 HS Not connecting to wifi

newsense52 — Thu, 11 May 2017 19:15:01 GMT

Wifi is a paid services by any network provider, so any one who use it must be with the consent /paid to provider and is not free. Public wifi is free but string attached or risk is at your side.

Re: Powershot ELPH 360 HS Not connecting to wifi

chhanks — Thu, 11 May 2017 19:23:47 GMT

Every time someone visits my home and wants to use wi fi, I give them the password for the named wi-fi "wireless access point" device I have sitting on a table and they get onto the internet - without paying anything. But when I give that password to my new Canon Powershot ELPH 360 HS (after it has asked me to enter the password), the camera tries to connect for a while and then I get the message "CONNECTION FAILED."

Thanks for trying newsense52, but I'm not buying your diagnosis of my problem - it doesn't make sense.

Re: Powershot ELPH 360 HS Not connecting to wifi

newsense52 — Fri, 12 May 2017 12:14:12 GMT

Puzzling question in your situation why not accepted by your wifi provider.

By the way have you installed in your computer the camera window and and choose add a device in your control panel?

Research more where is the error coming from, wish you luck.

Re: Powershot ELPH 360 HS Not connecting to wifi

chhanks — Fri, 12 May 2017 13:07:41 GMT

Yes - I have. installed Camera Window on my PC and I can indeed "add" the camera as a device, but only when it is USB cable-connected to the PC. The problem (I'm repeating myself) is that I cannot connect the camera wirelessy using my wifi wireless access point (WAP), because the camera keeps failing to CONNECT wirelessly to the WAP , even though it does "see" the WAP ( I know that because the WAP's name shows up on the camera screen) and even though I HAVE correctly entered my WAP password on the camera.

Thanks for telling me to "research more" where the error is coming from. The problem is, that's why I came to this forum in the first place - to get help with that research...

The Canon tech support person I spoke with on thephone was not able to say what I need to do in my Windows 10 settings blah , blah to solve this problem - so like I said in my first post - thanks Microsoft and Canon for working so well together...

Seems to me this is Canon's problem - the tech support person told me many Canon owners are having my problem if they have Windows 10 on their PC - so I'm hoping somebody from CANON is reading these messages and rattling the CANON corporate cage appropriately

Thanks for letting me vent.

Re: Powershot ELPH 360 HS Not connecting to wifi

suebobb — Mon, 28 Jun 2021 02:09:47 GMT

Win 10 updated June 27, 2021.

Norton Anti-Virus.

ELPH 360 HS.

Start, Canon Utilities, Wi-Fi Connection Setup.

I had to add a new device to the camera. Now Wi-Fi camera-to-PC works, Zoom Browser pops up ;-).

Cheers,