topic Re: Powershot S110 cannot connect to Mac via Wifi in Point & Shoot Digital Cameras

Powershot S110 cannot connect to Mac via Wifi

inte — Mon, 22 Feb 2016 16:32:20 GMT

Successfully set up Wifi on the camera, see my Mac Pro listed, camera indicates it has connnected to Mac - but no Canon software works.

Manually launching CameraWindow brings up message "no camera was found"

Manually launching WirelessCameraService does nothing at all

Given the Powershot shows my computer's name, and then indicates it has connected, why can't the software see it?

( PowerShot S110, Mac Pro (grey cylinder) OS 10.11.3 )

Re: Powershot S110 cannot connect to Mac via Wifi

inte — Mon, 22 Feb 2016 16:29:57 GMT

Canon CameraWindow version 7.11.0.1

WirelessCamera Service version 1.1.0.4 (not sure what this application is for...)

ImageBrowser EX version 1.5.2.8

Re: Powershot S110 cannot connect to Mac via Wifi

Richard — Mon, 22 Feb 2016 22:07:15 GMT

Hi Inte,

Thanks for your inquiry.

Using a wireless LAN, you can send and receive still images and movies from a camera to a computer.

NOTE
Connecting a camera to a computer over a wireless LAN requires Windows 7 Service Pack 1 / Mac OS X v10.6.8 or later.
When connected to a computer, the camera is used to establish the connection and then the computer (included software CameraWindow) is used to transfer images.
Be sure to also read the user guide included with your access point.

Connecting the camera to a computer wirelessly

1. Press the <Playback> () button on the camera.

2. Press the <Up>() button on the camera.

NOTE
When making the settings for a wireless LAN for the first time, a screen will appear for you to register a nickname for the camera.

Press the () button , enter a nickname using the keyboard.
This nickname will appear on other devices on the wireless LAN when connecting from them.

3. Operate the <directional buttons> to choose () and then press the <FUNC./SET> ()button.

4. Operate the <directional buttons> up or down to choose the computer name, and then press the <FUNC./SET> () button.

NOTE
If the computer you want to connect to does not appear select [Add a Device], and then add the computer to the access point. For information on how to add the computer, please see either Connecting easily to a wireless LAN (WPS Setup) (PowerShot S110) or Connecting to a wireless LAN (Manual Setup) (PowerShot S110).

5. The following screen appears.

IMPORTANT
When connecting the camera to a computer for the first time, it is necessary to follow the steps below to install a driver on the computer (Windows only).
Click [Control Panel] > [Network and Internet] > [View network computers and devices], and then double-click the connected model on the [Other Devices] screen to start the installation of the driver.

6. After the camera and computer connection has been completed, a screen like the one below will appear on the computer. (At this point, nothing will appear on the camera's LCD screen.)

Click [Downloads Images From Canon Camera using Canon CameraWindow].

7. The [CameraWindow] menu appears. Click [Import Images from Camera].

REFERENCE
By default, the imported images will be saved separated by each shooting date in the picture folder.
To change the destination folder, click () in the upper-right corner of the window shown in Step 8, and then follow the procedure below.

Click
[Import] >
[Folder Settings] >
[Browse], and specify a folder as the destination folder.
Confirm the destination folder
that you have specified.
Then, click
[OK].

8. A window like the one shown below appears, so click
[Import Untransferred Images] or
[Import All Images].

REFERENCE
8-1. To select and import images, click [Select Images to Import] in Step 8.

8-2. Select
the images you want to import, and then click
[Import] ().

8-3. The software starts importing images. After this step, please follow the subsequent procedures below.

9. The following window appears, and the computer starts to transfer images from the camera.

10. Click [OK].

11. The following window appears.

Click the () button to close this window.

NOTE
A related application ([ImageBrowser] by default) will start automatically and the imported images are displayed.

If you still encounter difficulty, please contact us.

Re: Powershot S110 cannot connect to Mac via Wifi

inte — Mon, 22 Feb 2016 23:40:57 GMT

I have performed the steps indicated... perhaps I wasn't clear in my original post.

First line: "Successfully set up Wifi on the camera, see my Mac Pro listed, camera indicates it has connnected to Mac - but no Canon software works." See below...

I see my computer listed:

Select it, and it connects:

At this point, according to the instructions, step 6 is supposed to happen:

6. After the camera and computer connection has been completed, a screen like the one below will appear on the computer. (At this point, nothing will appear on the camera's LCD screen.)

Camera's LCD screen does go blank per instructions and blue Wifi light blinks, however no Canon Software launches (if the SD card is connected via a card reader, the software does launch, just not when connected via Wifi).

Launching the CameraWindow software manually brings up this message:

So to reiterate: the camera indicates it has connected to my computer. The software can not see it however.

Re: Powershot S110 cannot connect to Mac via Wifi

inte — Sun, 28 Feb 2016 00:44:04 GMT

Ideas why Canon software can't recognize a camera that indicates it's connected?

Re: Powershot S110 cannot connect to Mac via Wifi

Todd308 — Sat, 18 Jun 2016 13:29:20 GMT

Just curious if you ever found a fix for this issue. I'm having the exact same problem with both my Imac and macbook. The camera see's the deviecs, it appears to connect to them, I can even seen the camera in iCapture, but CameraWindow never starts, and if I start it manually it says "no camera found" then half a minute later the camera screen goes to the normal image playback mode. I've tried turning off the firewall etc. The camera is connecting to the computer, but it seems it's having problems communicating.

Re: Powershot S110 cannot connect to Mac via Wifi

inte — Sat, 18 Jun 2016 16:17:25 GMT

Sounds like you're having the exact same issue as me.

I was never able to find a way to make it work. Received the boilerplate response from Canon in this thread, which leaves me thinking Canon does not read past the subject line of posts here.

Definitely a frustrating issue, as eveything indicates the camera is recognized and set up properly - it simply doesn't work.

The only "fix" so far... don't try to use that feature. Have taken to using an iPhone when wireless image transfer is necessary.

Re: Powershot S110 cannot connect to Mac via Wifi

Richard — Mon, 20 Jun 2016 21:20:57 GMT

Hi Todd308,

Thanks for posting.

Because the Canon CameraWindow has not been updated for Mac El Capitan, our camera cannot communicate wirelessly with your camera.

Canon's software engineers are aware of this issue and are working on a solution. Unfortunately, we don't have an estimate for the arrival of the updated CameraWindow. I regret the difficulty this causes.

Until the software has been updated, I recommend transferring your images via USB.

Re: Powershot S110 cannot connect to Mac via Wifi

inte — Tue, 21 Jun 2016 03:24:31 GMT

Yes, definitely thanks for posting Todd308!

Was hoping for a response to this, as you were. My original posts obviously did not include enought detail to merit a response from Canon.

Re: Powershot S110 cannot connect to Mac via Wifi

saxons — Tue, 20 Sep 2016 06:24:47 GMT

Hi- I started having the exact same problem with my S110 and Mac Mini. I figured it was probably that Canon can't be bothered to update its software. Pretty nuts though. It is quite fruistrating since the process gets you as far as connecting the camera to the computer but the damned software then refuses to see it. You would think the giant corporation could afford to have a couple of young employees fix this. All they would have to do is get it working and then post a new version of Camera Window. I wonder if they are still in the stone age and "Anti Mac" the way people used to be back when Windows was dominant.

John Saxon

Re: Powershot S110 cannot connect to Mac via Wifi

Danny — Tue, 20 Sep 2016 12:29:18 GMT

Hi, John!

So that the Community can help you better, we will need to know exactly which version of Mac OS X is running on your Mac Mini.. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Powershot S110 cannot connect to Mac via Wifi

inte — Tue, 20 Sep 2016 13:07:37 GMT

In addition to John's question, would it be possible to get a response to mine?

First two posts in this thread contain description of error, camera model, computer model. OS version, Canon CamerWindow version, WirelessCamera Service Version, ImageBrowser EX version.

When I received a boilerplate response, I posted photos of the Powershot's screen and computer error messages in the hopes a pictoral description would help.

I think Richard's response to Todd308 might have addressed my issue (the software has not been updated and simply won't work). I was unclear if "our camera cannot communicate wirelessly with your camera" was a typo or referring to something else however.

In any case, I can't think of any further information to provide beyond what I already have. Let me know if there's anything else that would help. Would love to know if this feature can work as described by Canon.

Re: Powershot S110 cannot connect to Mac via Wifi

Richard — Sun, 05 Feb 2017 00:53:49 GMT

Hi Rutlap,

Thank you for posting.

You may transfer images to your computer using the Image Sync. For step-by-step information, please click here.

Re: Powershot S110 cannot connect to Mac via Wifi

tonyshlds — Fri, 10 Feb 2017 15:26:12 GMT

Having been a Canon user for more than 40 years and currently own a 6D, 7D G5x and a S110, i do not understand how Canon has the Gaul to sell products with WiFI capabilities and not work on a Mac platform. The G5X works - hooray! the S110 is a complete disaster. Why doesn't understand this end user frustration.