topic Re: Problem getting "Camera Connect" to work with my Powershot SX60 in Point & Shoot Digital Cameras

Problem getting "Camera Connect" to work with my Powershot SX60

max7539 — Sun, 02 Aug 2015 22:32:20 GMT

I was able to get "Camera Window" to work with my Powershot SX60. No problems with the Wifi to my Android device, A Samsung Galaxy S3. However, the camera advised me to upgrade to "Camera Connect". It downloaded and installed, but when I attempt to use this APP, it does not seem to see the Camera. I set the wifi on my phone to connect to the camera. It indicates that it is connected, but when I select the "Camera Connect" APP it displays Camera not Connected to SSID: "SX60HS-738_Canon0B", "Operate the camera to establish a connection. When I press the settings icon on the phone, it recognizes the Name: SAMSUNG-SGH-i747, yet "Camera Window" will connect. Any ideas. Thanks in advance.

Re: Problem getting "Camera Connect" to work with my Powershot SX60

Mykolas — Tue, 04 Aug 2015 14:57:10 GMT

Hi max7539!

I recommend that you try setting up a new Wi-Fi connection to your phone on your camera from scratch, then see if the new app does not recognize the camera.

After setting this up from scratch, does the Camera Connect app still not see the camera?

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: Problem getting "Camera Connect" to work with my Powershot SX60

Barry56 — Sun, 27 Mar 2016 23:38:50 GMT

I had all kinds of trouble I was connected then it wouldn't connect. I went to the menu - wifi reset, put nickname back in, hit wifi button, it appeared on the phone wifi connection. Selected it, went to canon connect. Boom! Purring like a kitten.

Re: Problem getting "Camera Connect" to work with my Powershot SX60

ricardo_arlen — Tue, 19 Apr 2016 23:55:54 GMT

I just purchased a sx60. In order to operate it by my smartphone, I downloaded the camera connet on my S3 mini samsung (GT-I19192). In advance I got success to see the camera but everytime I tried to shoot a picture or transfer a picture, the communication down. I tryied another smarthphones, a Sony and a Motorola, both worked very well. I got pictures remotely using those one. The problem is that my smartphone doesn´t work. Do you have any sugestion except to change my cell phone? I would appreciate a lot.

Re: Problem getting "Camera Connect" to work with my Powershot SX60

Barry56 — Wed, 20 Apr 2016 00:28:02 GMT

I would uninstall the Canon Connect app and reinstall it and set it up. I still have to go to the settings on my smartphone occasionally and go to wifi to make sure that the camera wiki is connected. If not I connect it and it will connect to the Canon Connect app but may take 20 seconds or so to do so. I wish you luck!

Re: Problem getting "Camera Connect" to work with my Powershot SX60

wildcatherder — Wed, 14 Dec 2016 23:57:40 GMT

I also have this problem on a newly purchashed Powershot SX60.

It connects fine with my Nook HD+ but will not connect to my new Nexus 5x phone.

The maddening message "operate camera" is the least instructive message I have ever seen in my 30 years of providing technical support.

Is there some way to escalate this directly to Canon?

Re: Problem getting "Camera Connect" to work with my Powershot SX60

Richard — Thu, 02 Feb 2017 23:25:04 GMT

Hi Wildcatherder,

Thanks for posting.

For a more complete description of remote shooting, please click here.

For a more complete description of sending images from your camera to an Android smartphone, please click here.

If you still encounter difficulty, please contact our technical support team. For contact options, please click here.

Re: Problem getting "Camera Connect" to work with my Powershot SX60

neddesh — Tue, 04 Apr 2017 13:42:54 GMT

I'm also having issues. I have an LG G5 handset. The camera shows: Connecting Connected device with an 'egg timer' symbol but the phone app Camera Connect says Camera not connected.... what's the deal?

Re: Problem getting "Camera Connect" to work with my Powershot SX60

Richard — Tue, 04 Apr 2017 20:58:02 GMT

Hi Neddesh,

Thank you for posting.

In some cases, this can happen when you update to the newest version of the Camera Connect app. To resolve this, I recommend clearing the Wi-Fi settings from your camera (not your phone), then reentering them. Here's how:

To reset the wireless settings on your camera, power your camera on and press the MENU button. Next, navigate to the "Settings" tab (has the wrench and hammer icon), then scroll down to "Wi-Fi Settings" and press the FUNC SET button. On the next screen, choose "Reset Settings" and press the FUNC SET button. On the screen that follows, Choose "OK" and press FUNC SET again.

Re: Problem getting "Camera Connect" to work with my Powershot SX60

neddesh — Wed, 05 Apr 2017 14:52:08 GMT

Yes thank you this has now sorted my issue - I'm now over the moon to be able to use features I couldn't before - this will be a big help to me 🙂

Thank you!

Re: Problem getting "Camera Connect" to work with my Powershot SX60

mflossem — Tue, 11 Jul 2017 19:54:12 GMT

I also have a problem with my Canon Connect app. It has been working for over a year, and then my iPhone storage filled up and wouldn't allow for the WiFi connection. I deleted some apps, deleted some photos, deleted some messages, all in order to free up space on my phone to let the app run. The app does NOT EVEN LOAD anymore. I deleted the app and readded the app. I still can't get the app to load. Any suggestions?

Re: Problem getting "Camera Connect" to work with my Powershot SX60

Richard — Tue, 11 Jul 2017 23:37:43 GMT

Hi Mflossem,

Thanks for posting.

I recommend that you uninstall the Camera Connect app, once again, then reinstall it. When you uninstall the app this time, please be sure that any saved state has been removed before re-installing. To do this, double click the home button and swipe the Canon Connect App up and off the screen so that is disappears.

Now, reinstall the Camera Connect app.

Re: Problem getting "Camera Connect" to work with my Powershot SX60

mflossem — Wed, 12 Jul 2017 12:26:55 GMT

I tried deleting it again and swiping the app off too. I still am getting what I got yesterday... When I press the app, sometimes I get nothing, and sometimes it tries to load the screen that says "please allow app to use your photos/location" or whatever it says... it goes too fast for me to read. I try to push "allow" but the screen disappears too fast.

Re: Problem getting "Camera Connect" to work with my Powershot SX60

Richard — Wed, 12 Jul 2017 23:19:08 GMT

Hi Mflossem,

Thanks for your reply.

I recommend repeating this process once again, but with a difference: before reinstalling the app, please turn your phone off (not a restart) for about 10 seconds, or so, then restart your phone and re-install the app.

If you continue to encounter difficulty, Canon is aware of this issue and is working on a solution. This solution should be available within a few days.

Re: Problem getting "Camera Connect" to work with my Powershot SX60

mflossem — Thu, 13 Jul 2017 01:57:25 GMT

I called Canon and spoke with a customer service rep. Yes, they are aware of it. Even though I deleted it and restarted it several times prior to the call, it didn't work. After the call, it worked and I am back in business. Go figure!

Re: Problem getting "Camera Connect" to work with my Powershot SX60

jennygirl219 — Sat, 11 Aug 2018 18:03:55 GMT

Hello, I'm trying to get my Canon Rebel t6 camera to connect via the Canon Connect App, and it is not working. The first time I tried, I was successful and able to access my pictures over wifi on my iPhone. However, I haven't been able to do it since. I tried reinstalling the Canon Connect App and I tried resetting the wifi settings on my camera, as you suggested in this post. Neither solution have worked. My camera is blinking green and successfully connected on the wifi network, but my phone won't recognize that the camera is connected. This is very frustrating. Please help!

Re: Problem getting "Camera Connect" to work with my Powershot SX60

Waddizzle — Sun, 12 Aug 2018 18:22:05 GMT

@jennygirl219 wrote:
My camera is blinking green and successfully connected on the wifi network, but my phone won't recognize that the camera is connected. This is very frustrating. Please help!

Are you trying to connect the phone to the camera, or to a local Wi-Fi network?

Why don’t you use the phone as the Wi-Fi hotspot, and connect the camera directly to the phone?