topic Re: Change the battery pack in Point & Shoot Digital Cameras

Change the battery pack

ibenna — Mon, 06 Apr 2015 16:04:28 GMT

I have seen many people with this issue - I have a powershot ELPH 530HS and it has been working with no issues. Recently it started giving an error stating that i should "change the battery pack". This is a fairly new camera and i doubt the battery is faulty. Anyone seen this issue? How did you fix it?

Re: Change the battery pack

TTMartin — Mon, 06 Apr 2015 17:50:50 GMT

Is this with a fully charged battery fresh out of the battery charger?

Re: Change the battery pack

ibenna — Mon, 06 Apr 2015 20:30:43 GMT

That is correct - in fact i just finished fully charging the battery right now and tested it to the same result.

Re: Change the battery pack

smack53 — Tue, 07 Apr 2015 12:24:06 GMT

You may need to let the rechargeable battery pack go completely dead before recharging. Some of the batteries get a "memory" if they get charged too often when they are not completely depleted of energy, and then won't fully charge. Use the battery pack until the camera just won't operate anymore, then try a recharge. There is a remote possibility that the battery contacts in the charger are not making proper contact, so just make sure the contacts on the battery pack and the charger are clean before plugging everything in.

Steve M.

Re: Change the battery pack

ibenna — Tue, 14 Apr 2015 13:30:08 GMT

Smack53, unfortunately i cannot even turn the camera on for me to drain the battery. Whenever i turn the camera on, it gives me this error message ("Change the battery pack") - even when i try to preview the images on the camera, i get the same error.

Any other suggestions?

Re: Change the battery pack

smack53 — Tue, 14 Apr 2015 18:25:40 GMT

You may need to purchase a new battery pack. From what I can gather, that particular battery pack does not have a very long recharge record. Any rechargeable battery has only so many charges that it can do, and yours may be at the end of its recharge life. I see the folks at B&H have a $7.00 replacement for the NB-9L battery pack, but I usually stick with the Canon ones if I can. The Canon NB-7L is about $37.00, but I would try a new battery pack at this point.

Steve M.

Re: Change the battery pack

mylovecanon — Sun, 27 Sep 2015 09:37:46 GMT

Is there any other solution other than buying a new battery? What is this error about? How does it happen? Is it my fault that it happened?

Re: Change the battery pack

smack53 — Tue, 29 Sep 2015 01:23:18 GMT

Have you checked the battery contacts in the camera and on the battery pack for any signs of corrosion? It's possible that the contacts may just need to be cleaned. I doubt you did anything wrong, and as I stated before, sometimes the batteries themselves just wear out.

Steve M.

Re: Change the battery pack

John_ — Tue, 29 Sep 2015 02:46:01 GMT

When you say your camera is fairly new is it still under warranty? If yes I suggest calling Canon and starting a service request. There are several internal components that could cause that to happen.

Having a fairly new battery go bad is not completely unheard of. If you buy a new battery and it fixes it then your all set if it does not fix it then you will need to have it serviced and you will have a spare battery....having a spare battery is a good thing.

I think your original battery is covered under the warranty too...but like I said if you still have time left on your warranty contact Canon asap

Re: Change the battery pack

mahargg — Wed, 02 Aug 2017 05:18:30 GMT

I have the same problem with an Elph 300 HS (about 6 years old) I thought the battery was dead so I ordered 2 new batteries but the same thing happens ( camera says battery needs recharging even though I just recharged it).

Re: Change the battery pack

Richard — Wed, 02 Aug 2017 19:17:06 GMT

Hi Mahargg,

Thank you for posting.

I believe the best option for you is to contact us. For contact options, please use this URL: http://Canon.us/ContactCF

Re: Change the battery pack

Naulleau_Didier — Thu, 28 Dec 2017 16:50:59 GMT

I own an EOS Rebel T5i. It did not take long before it told me "Replace Battery Pack".

I ordered two replacement batteries, and a double-battery pack to mount under the camera body. Same issue.

Cleaned all contacts, without success.

placed the batteries in an EOS T3 and they worked without any problems.

I am now leery on ordering the T6, as I am afraid that the issue might be with these series of Canon brands.

This issue is intermittent, though. Sometimes, I will not get an error message, but it makes my camera unreliable (ie: wedding photo shoots) as I do not know when it will let me down.

Re: Change the battery pack

sokphanith77 — Wed, 28 Mar 2018 14:01:06 GMT

I got the same problem with canon T6. any idea?

Re: Change the battery pack

Naulleau_Didier — Fri, 30 Mar 2018 15:03:42 GMT

Just acquired a T6 for a price I could not refuse. Placed the battery pack I normally use on the T5i - and Bingo! It works flawlessly. Returned the battery pack to the malfunctioning T5i, and it turned on without a hitch! I think that the "Jealousy Module" might have been defective!

Re: Change the battery pack

canonuser100 — Sun, 22 Sep 2019 17:54:02 GMT

I've had that problem with several Canon and non-Canon cameras. My current one is a Canon A-620, and just found a workable solution here.

https://photo.stackexchange.com/questions/64373/why-do-i-get-the-change-the-battery-pack-message-on-startup-with-my-canon-powe

Re: Change the battery pack

cocacody — Mon, 29 Jun 2020 20:26:41 GMT

I have same trouble with T6i

Re: Change the battery pack

John_ — Mon, 29 Jun 2020 21:04:20 GMT

ha ha! Yes the jealousy module was activated!

Another possibility is the battery door is not closing tightly enough to make a good battery contact or the battery contacts are dirty/damaged.in the camera or on the battery.