topic Re: Powershot SX710 HS wi-fi connection problem in Point & Shoot Digital Cameras

Powershot SX710 HS wi-fi connection problem

RobK — Sun, 07 Jun 2015 14:24:02 GMT

Hi: I am unable to pair up the camera connection with my computer. I get to the stage where both the camera wi-fi and the computer (add a device) are searching but the camera disconnects before I can register the camera to the computer. Any suggestions? Thanks. Rob

Re: Powershot SX710 HS wi-fi connection problem

Danny — Sun, 07 Jun 2015 14:35:37 GMT

Hi, RobK!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac OS X, and which version). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: Powershot SX710 HS wi-fi connection problem

RobK — Sun, 07 Jun 2015 16:54:47 GMT

I am running Windows 7 Home Premium with Service Pack 1

AMD Phenom (tm) X2 545 processor 3.00 hz

64 bit operating system.

Thanks, Rob

Re: Powershot SX710 HS wi-fi connection problem

Tim — Wed, 10 Jun 2015 22:33:55 GMT

Hello RobK,

The procedure for using the Wi-Fi function to send images from a camera to a computer is explained in the following four steps. Proceed in order from Step 1.

IMPORTANT
The position and shape of the operation buttons, screens displayed, and setting items may differ depending on the model you use.

Step 1: Preparing necessary items

Step 2: Setting up the computer

Step 3: Connecting the camera to the computer

Step 4: Sending images to the computer

Step 1: Preparing necessary items

Confirm that an access point base unit (Wi-Fi router, etc.) is connected to the computer.

Make sure that the included CameraWindow* software is installed.

*The software is available for download from the Canon website.

NOTE
A router is a device that creates a network (LAN) structure for connecting multiple computers. A router that contains an internal Wi-Fi function is called a "Wi-Fi router".
This page will refer to all Wi-Fi routers and base stations as "access points".
When unsure of your computer setup, refer to the user manual provided with the computer.

Step 2: Setting up the computer (Windows only)

Even if your computer is connected to an access point, sending images from the camera to the computer requires changing the computer`s settings. The procedure is explained below.

Windows 7 users, proceed to 2A: Windows 7

2A: Windows 7

2A-1. In the Start menu, click [All Programs] > [Canon Utilities].

2A-2. Click [CameraWindow] > [Wi-Fi connection setup].

2A-3. A screen similar to the one below will be displayed. Click [Yes].

2A-4. The following screen appears.

This concludes the steps for connecting a computer to a wireless LAN.

Please proceed to Step 3: Connecting the camera to a computer.

2B: Windows 8

Step 3: Connecting the camera to the computer

1. Press the <Playback> () button to turn the camera on.

2. Press the <Wi-Fi> () button.

NOTE
When setting up Wi-Fi for the first time, the camera nickname registration screen will be displayed.
This nickname will be displayed on the screen of target devices when connecting to other devices via Wi-Fi.
Press the [ ] button to display the keyboard, and use it to enter a nickname for the camera.
*You can change the device nickname (display name) that is displayed on the camera. To change the nickname, press the [ ] button and use the keyboard displayed to enter a new nickname.

3. Press the [ ], [ ], [ ], [ ] buttons to choose (), and then press the [ ] button.

4. Press the [ ], [ ] buttons to choose [Add a Device], and then press the [ ] button.

NOTE
Once a computer is added, the computer name will be displayed on the screen in 4. To connect to a computer again, simply choose the computer name from the list.

5. A list of detected access points will be displayed in the [Access Point Connect] screen.

Use the following method to connect with an access point.

5AConnecting to WPS-Compatible Access Points

5BConnecting to Access Points in the List

NOTE
WPS makes it easy to complete settings when connecting devices over Wi-Fi. You can use either Push Button Configuration Method or PIN Method for settings on a WPS supported device. The push button configuration method is used in the following explanation.
Refer to the user guide provided with your access point to check if it supports WPS.

5AConnecting to WPS-Compatible Access Points.

5A-1. Press the [ ], [ ] buttons to choose [WPS Connection], and then press the [ ] button.

5A-2. Press the [ ], [ ] buttons to choose [PBC Method], and then press the [ ] button.

5A-3. On the access point, hold down the WPS connection button for a few seconds. On the camera, press the [ ] button.

The camera will connect to the access point.
A list of computers connected to the access point will appear in the [Select a Device] screen.

5A-4. When a connectible device is found, a screen like the one below will appear.

Touch the name of the computer you want to connect with.

A screen like the one below will appear.

For Windows users, when connecting your camera to your computer wirelessly for the first time, the display will not change during connection.

Re: Powershot SX710 HS wi-fi connection problem

Tim — Wed, 10 Jun 2015 22:34:25 GMT

RobK,
Part II.

Please proceed to 6. Driver Installation.

5BConnecting to Access Points in the List

5B-1. The access point's password (encryption key / network key) is necessary for connection. To determine the access point password, check on the access point itself or refer to the user manual.

NOTE
Password (encryption key / network key)
-The key used when encrypting data during wireless transmission. Also called the "encryption key" or "network key".
5B-2. Press the [ ], [ ] buttons to choose a network (access point), and then press the [ ] button.

5B-3. Press the [ ] button to access the keyboard, and then enter the encryption key, Choose [Next], and press the [ ] button.

5B-4. Press the [ ], [ ] buttons to choose [Auto] and press the [ ] button.

5B-5. A list of devices connected to the access point will appear on the screen.

Press the [ ], [ ] buttons to choose the name of the computer you want to connect to, and then press the [ ] button.

A screen like the one below will appear.

6. Driver Installation (Windows Only)

When wirelessly connecting the camera to a computer for the first time, it is necessary to install the drivers using the following procedure (Windows Only).

7. Make sure the below screen appears on the camera`s display.

Windows 7 users: Please proceed to 7A: Windows 7.

7A-1. Windows 7

When the screen in step 7 is shown on the cameras LCD panel, click the computer's Start menu and choose [Control Panel] > [Network and Internet] > [View network computers and devices], and then choose the connected camera from [Other Devices] and then double click the camera icon. Driver installation will begin.

7A-2. After driver installation is complete, and the camera and computer connection is enabled, the AutoPlay screen will be displayed.
Nothing will be displayed on the camera screen.
Click [Download Images From Canon Camera].

Step 4: Sending images to the computer

1. The CameraWindow menu window will be displayed, so click [Import Images from Camera].

2. A window like the one shown below will appear, so click [Import Untransferred Images], [Select Images to Import], or [Import All Images].

3. If you chose [Select Images to Import] in Step 2, select the images you want to import, and then click [Import] ().

4. The following window will appear, and the computer will start to transfer images from the camera.

5. After the images have been imported, the display returns to the screen shown in step 1. When you are finished importing, click [ ] to close the screen.

NOTE
CameraWindow default settings will save images to the Pictures or My Pictures folders on a computer.
Movies will take longer to import since the file size is larger than still images.
To disconnect from the camera, turn off the camera.

Re: Powershot SX710 HS wi-fi connection problem

carol1954 — Thu, 19 Nov 2015 00:03:18 GMT

I have the same problem.

Am using Windows 10 but thr camera deisconnects as i try to install the driver. therefore the device has a driver error.

Help

I am frustrated

Re: Powershot SX710 HS wi-fi connection problem

bg1627 — Wed, 09 Dec 2015 16:30:28 GMT

I have a similar problem with my Powershot SX530 HS and Windows 10. After installing the necessary software and completing the Wifi Connection setup, at first the device would show up on the camera and say "Connected device" with the loading circle but would never finish the connection. Now the camera cannot even see the device on any wireless network.

Any help would be appreciated.

Re: Powershot SX710 HS wi-fi connection problem

PowerGem — Thu, 10 Dec 2015 21:10:01 GMT

Hi, the best bet is to uninstall and reinstall the software.. If tat don't work. Reinstall it in compatibility mode.. I installed in the normal way and my camera (SX530) connects perfectly on the first run.

Re: Powershot SX710 HS wi-fi connection problem

marcoslaranz — Sun, 27 Dec 2015 08:32:10 GMT

Could you guys give some help, It's possible to connect my camera with my windows10. I can transfer pictures between my camera and my mobile, but, I can't connect with my PC.

HS 530 HS. Is it work? I already executed all steps from the manual, but, still not working.

Thank you,

Marcos

Re: Powershot SX710 HS wi-fi connection problem

pcconsultant — Wed, 30 Dec 2015 19:15:33 GMT

This response is merely a repeat of the instructions that can be found in the manual. As such it does not address the problem that a vast number of users are having. The customers must be advised what steps they must take when the instructions in the manual do not work, no point at all in simply repeating the instructions.

Re: Powershot SX710 HS wi-fi connection problem

chalan — Fri, 01 Jan 2016 00:44:04 GMT

Hi, were you able to connect your camera to your computer via WIFi? I'm having the same problem. Tried the same steps and all I get is Device not Found. I was able to connect my Iphone5 without any problems.

Re: Powershot SX710 HS wi-fi connection problem

chalan — Fri, 01 Jan 2016 02:01:12 GMT

I have the same problem. I was able to pair my iphone5 but very frustrated trying to pair my pc. I have follow the instructions according to the manual without any success. Canon doesn't seem to address this issue. If you were succesful can you provide some tips oh how you did it. I'm running on Windows 7, SP1, 64 bit

Re: Powershot SX710 HS wi-fi connection problem

carol1954 — Fri, 01 Jan 2016 05:26:08 GMT

No, I was never able to connect to my pic.

i followed the steps, but no success

no problem with the IPAD

Re: Powershot SX710 HS wi-fi connection problem

Ardwych — Mon, 04 Jan 2016 20:24:27 GMT

I fear we must keep this thread going.

I have the same problem - inability to connect the camera to a PC (7Pro32) on wifi, *Searching* endlessly for a device.

The whole thing used to work, but now I can only get photos loaded to the PC via a USB cable.

Everything appears to be set up correctly: software loaded (as admin), Image Transfer Utility okay, camera web utility successful, camera added (previously), Canon iMage Gateway uploading photos...

But no camera <--> PC.

One peculiar thing:- I have a very long password on my wifi network, one that's essentially too long to type in. For all other devices, including iPhones, I've been able to cut and paste to connect. Cameras aren't computers, even mini ones, and so I had to set up a guest network with a short typable password.

I used to be able to connect to this wifi computer, even though it was on another SSID, but now, nope. Even with the PC on the guest SSID it won't.

This http://www.canon.ca/support_images/wifits/pdf/Sending-images-to-a-computer_sx530.pdf is just a repeat of the original instructions.

From http://community.usa.canon.com/t5/PowerShot/Having-an-issue-setting-up-WiFi-to-computer-transfer-on-SX710/m-p/159239/highlight/true#M8323

Also on page 1, I see.

We really need a proper utility that can tell us that a signal's getting through from the computer to the camera. A troubleshooting utility, maybe. The 'Wi-Fi connection setup' seems to have set all the parameters, the ITU's running green, but nothing connects.

Not a good look. Does Canon ever come here and help?

[UPDATE: I powered down two living room wi-fi HDMI transeivers (PC to TV) to eliminate signal interference. No luck.]

Re: Powershot SX710 HS wi-fi connection problem

carol1954 — Mon, 04 Jan 2016 18:14:49 GMT

I have given up and connect my camera via a USB cable to transfer my pictures to my PC

i have no problems transferring to my IPad via wifi

i am frustrated because I have followed all the steps .

Re: Powershot SX710 HS wi-fi connection problem

Ardwych — Mon, 04 Jan 2016 20:21:43 GMT

I think, Carol, that we're just going to have to embarrass Canon into getting their software working.

I suggest we come back in a few days and plug away at the faults, then repeat.

Before long we'll have to lob into social media and give them some curry in real-time messaging, if they don't respond.

Re: Powershot SX710 HS wi-fi connection problem

lfwplasma — Fri, 15 Jan 2016 23:22:37 GMT

Is there a Canon Help telephone number that we can call to resolve this problem?

Re: Powershot SX710 HS wi-fi connection problem

Jason — Sat, 16 Jan 2016 00:44:17 GMT

Hi lfwplasma!

Yes, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Powershot SX710 HS wi-fi connection problem

lfwplasma — Sat, 16 Jan 2016 00:50:40 GMT

Thanks!

I called the phone number and the technician was very helpful. We got it to work on one PC and I am still working on the second PC. I learnt that there are many possible causes for the same "cannot connect" problem. The Canon support team is great and I would recommend that anyone who has this problem give them a call.

lfwplasma

Re: Powershot SX710 HS wi-fi connection problem

Ardwych — Sun, 17 Jan 2016 17:00:04 GMT

Ha! Here's a happy Sunday morning story for you all.

The camera found the PC !

There was some Image Viewer Xxx(?) program update available, and so I took that; installed from a standard user account with admin permission - then tried wi-fi detection - and it worked.

Probably unrelated, but give any update a try.

I can't say that I've done anything in particular to the machine in question - oldish ASUS A7Sv - other than the customary weekly sweep-out with CCleaner as s/user. Files and registry.

Shall advise of any deprecation in status.

[CONTINUED]

Upon further reflection, I do have to report that I logged out of the s/user account and in as an admin, I did 're-attach' a pair of Bluetooth headphones that had earlier been working, then stopped. For some time I couldn't get them to pair again.

Eventually I tried pairing, as admin, and although it took quite some time, and I had to interrupt an apparently hung installation of drivers for the headphones, they did re-install successfully.

Whether comms drivers had been corrupted by my earlier actions or not, I don't know, but this new stimulation of drivers DID witness a reconnection of my camera.

Related? Who knows?