topic Re: Camera Connect doesn't recognize ipad in Point & Shoot Digital Cameras

Camera Connect doesn't recognize ipad

charleyhorse — Sat, 30 May 2015 16:47:55 GMT

I've followed the directions, started Camera Connect on my iPad, then cranked up the wifi on my G16. However, the process hangs there, with a message from the Camera Connect telling me to start the application on my G16 - which is already running.

Any hints as to how I can fix this? I'm going to Europe in 2 weeks for a month's vacation and need to fix this.. Thanks.

Charley

Re: Camera Connect doesn't recognize ipad

Jason — Sat, 30 May 2015 17:00:37 GMT

Hi charleyhorse!

Our forum is designed for Canon owners to share solutions amongst each other. While our community members are welcome to chime in, if this is a time-sensitive matter, our US-based technical support team is a much more efficient way to get help! They're ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

We hope this helps!

Re: Camera Connect doesn't recognize ipad

Janekong — Tue, 02 Jun 2015 08:59:51 GMT

Why not move your videos to computer firstly, then import to Canon?

Re: Camera Connect doesn't recognize ipad

Mykolas — Tue, 02 Jun 2015 10:37:02 GMT

I recommend starting the connection process over by doing the following:

Press the PLAYBACK button, then press the WI-FI button next to the MENU button to open the Wi-Fi menu.
Choose to connect to a smartphone.
Select [Add a Device]. An SSID for the camera will now be displayed on the screen. Please make note of it.
On your iPad, open the Wi-Fi connections screen. There should be a network listed with an SSID matching the one for the camera. Connect to it.
Start Camera Connect App on your iPad. You will need to register a nickname for your iPad. When you do, your camera should detect the iPad and the connection screen will be displayed on the camera.
Choose to connect to the iPad.