topic Re: Camera window not working on android lollipop with nexus 5 phone in Point & Shoot Digital Cameras

Camera window not working on android lollipop with nexus 5 phone

pud — Mon, 15 Dec 2014 05:51:28 GMT

I've just got canon SX60 camera and cannot connect the camerawindow app to the camera.

Re: Camera window not working on android lollipop with nexus 5 phone

Leku01 — Tue, 16 Dec 2014 17:43:06 GMT

Canon cw worked ok on my nexus 4 and nexus 7 with android 4.4 kitkat. But after update to android 5.0 lollipop it's impoosible to pair the devices with my powershot sx60 hs.

Re: Camera window not working on android lollipop with nexus 5 phone

Prd51prd — Sun, 21 Dec 2014 20:04:44 GMT

Me too. Elph340hs. Worked fine with nexus 5 and nexus 4 with kitkat. Installed lollipop on nexus 5 and will not connect. Fine with nexus 4 with kitkat and fine on iPad 2. Is there an update of camera window?

Re: Camera window not working on android lollipop with nexus 5 phone

trogau — Mon, 22 Dec 2014 18:36:34 GMT

Same problem here. Nexus 4, Canon Powershot S120. Was working fine, then after the Lollipop update it will no longer connect, either directly on via any wireless AP.

Re: Camera window not working on android lollipop with nexus 5 phone

Mykolas — Wed, 24 Dec 2014 17:27:40 GMT

Hi trogau!

Thanks to everyone for posting on this thread.

The current version of Canon CameraWindow is only compatible with up to version 4.4 (KitKat) of the Android OS. It is not compatible with Lollipop yet. Please continue to visit the Play Store to check for any updates as they become available.

Re: Camera window not working on android lollipop with nexus 5 phone

trogau — Mon, 29 Dec 2014 20:41:29 GMT

Thanks for the response Mike. Is there any chance of an ETA?

Re: Camera window not working on android lollipop with nexus 5 phone

dafish — Fri, 02 Jan 2015 01:34:48 GMT

When will this issue be fixed? I think it's reasonable to expect a schedule for this.

If no response received promptly then the new camera I received for Christmas will be returned as unfit for purpose. WiFi connectivity and the android app were advertised features of the camera.

This isn't acceptable, android 5 has been out for months and the SDK available for even longer.

I'm sure plenty others have just received a new camera this week and are in the same boat, an official response to this issue and a confirmed schedule for the fix needs to be provided.

Re: Camera window not working on android lollipop with nexus 5 phone

Prd51prd — Fri, 02 Jan 2015 01:40:38 GMT

Agreed. More of the same for those of us who had a camera that worked and then stopped with the new is. Canon needs to support its users!!

Re: Camera window not working on android lollipop with nexus 5 phone

Jpcamejo — Fri, 02 Jan 2015 18:03:02 GMT

Same issue but with the G7x

Re: Camera window not working on android lollipop with nexus 5 phone

MCFassini — Sun, 01 Feb 2015 17:44:18 GMT

Provided that posted this message, Christmas and New Year are gone. Also the month of January, and we do not have an estimate.

This is a very important utilitie when travelling.

Maybe in the spring ?? Next winter ??

When ??

Re: Camera window not working on android lollipop with nexus 5 phone

trogau — Sun, 01 Feb 2015 19:16:00 GMT

Yes, I was prepared to give a grace period over Xmas/New Years, but it's been a month now and not only is there no software update, there's no information about this problem at all.

This is exactly the kind of thing that will simply destroy my confidence in any Canon products that use features that have significant external dependencies - if you can't keep your software apps up-to-date and usable then they're simply features that I will completely ignore in future products.

If this isn't fixed soon I'll simply be returning the camera for something else. I will be very disappointed as it's a great device but I'm not going to put up with being sold something with a specific feature set only to have several key features wiped out.

Android OS updates, like any OS updates, are simply are part of the software development lifecycle that needs to be dealt with. If you're not prepared to put effort into it in a timely fashion then please simply leave those features out of the device next time.

Re: Camera window not working on android lollipop with nexus 5 phone

Prd51prd — Sun, 01 Feb 2015 20:23:05 GMT

Hear hear

Re: Camera window not working on android lollipop with nexus 5 phone

Paddywak — Mon, 02 Feb 2015 16:32:02 GMT

I have a Canon SX 60 IS and a Nexus 5 running Lollipop. I cannot connect the Nexus 5 via wi-fi. I also have a Galaxy Nexus running Jellybean and that connects fine to the SX 60. I have emailed Canon but never received a reply. I seems that they do not care. Really not impressive and makes me think it is an error to buy Canon equipment within the first year of its availability. In future will not buy Canon till I know that they can support their equipment when operating systems evolve. Waste of money to buy Canon because of new features (like wi-fi) which only work under old software. I hope someone from Canon can give us some idea of when they will have this problem solved

Re: Camera window not working on android lollipop with nexus 5 phone

Paddywak — Mon, 02 Feb 2015 23:41:11 GMT

Hello Mike,

Please could we have an update as to what action is being taken by Canon to get this problem fixed.

More and more smartphones and tablets are now using Lollipop and finding out that Camera Window is not compatible with the latest version of Android. We have found out the hard way that there is no point in buying a Canon wi-fi capable camera that cannot be connected to our portable devices.

What action is being taken by Canon and at what date can users expect the Android app to be updated?

Regards,

Paddywak

Re: Camera window not working on android lollipop with nexus 5 phone

Dustin2 — Tue, 03 Feb 2015 19:23:13 GMT

Agreed, when can we see an ETA? It's been, what, almost 6 months since the Android 5.0 SDK was released? A huge company like Canon should have had an update out 5 months ago.

I bought my Canon camera specifically for this functionality and it's now completely broken, rendering my camera pointless in the face of all the other cameras available with the same features

Quite frankly, I'm shocked.

Re: Camera window not working on android lollipop with nexus 5 phone

dafish — Tue, 03 Feb 2015 19:36:38 GMT

Well, you can count me as one customer lost due to the total disrespect that Canon is showing it's customers here.

As there's been no indication as to when this advertised feature of the camera will be reinstated I used that as justification to get a refund on my S120.

I couldn't be happier having upgraded to a Sony RX100, WiFi connectivity works seamlessly and the pictures are wonderful too.

Safe to say I won't be looking at a Canon when time comes to upgrade my 700D.

Canon you suck, way to lose a life-long customer...

Re: Camera window not working on android lollipop with nexus 5 phone

trogau — Mon, 09 Feb 2015 16:13:03 GMT

Got excited when I saw a new version of the CameraWindow app today. Upgraded, loaded it and got a dialog saying CameraWindow was being replaced by a new app called Canon Camera Connect:

https://play.google.com/store/apps/details?id=jp.co.canon.ic.cameraconnect&hl=en

Unfortunately this new app still doesn't work on Lollipop. The app page itself mentions it only supports up to Android 4.4

Re: Camera window not working on android lollipop with nexus 5 phone

Paddywak — Mon, 09 Feb 2015 18:28:30 GMT

Hello Trogau. You are correct in saying that Canon Connect does not work with Lollipop either. Canon have been aware of the problem with both CanonCamera and Canon Connect for months but cannot give any date for a fix. If you want wi-fi on a new camera and you have Lollipop then you will have to get a camera from another manufacturer. It's tough on those who have already bought Canon.

Re: Camera window not working on android lollipop with nexus 5 phone

kthomas — Tue, 10 Feb 2015 23:51:44 GMT

The entire reason I wanted my SX 600 camera for Christmas was so I could do remote shooting from my Nexus 5. Yet now almost 2 months later I still can't use it.

For all I know, the WiFI Access point on the might be defective, but I wouldn't even know because I have no way of testing it with my Nexus 5 phone. The phone SAYS its connected to the access point, but the Canon app(s) just say "Operate the camera to establish a connection."

Re: Camera window not working on android lollipop with nexus 5 phone

Paddywak — Wed, 11 Feb 2015 00:26:31 GMT

kthomas, Yes you are experiencing the same symptoms as most of the rest of us. The fault is with the Canon software rather than the AP not working on your camera. You will see from other posts that Canon has now replaced the Camera app with the Connect app. However the same fault still exists in the new Connect app. We have to hope that Canon is doing something rather than just saying that they are doing something. Many people regret buying Canon on the strength of their (false) claim of wireless connectivity.