topic Re: When to get service in Point & Shoot Digital Cameras

When to get service

hobson — Mon, 08 Sep 2014 19:09:30 GMT

I've had my G15 since December, should still be under warranty. There are no specific problems. Everything works. But I am not happy with the quality of the pictures. Specifically, they often seem a little blurry or don't focus where I think they are going to. I like to shoot in low light a lot. I hear that the G15 has acceptable noise up to a high ISO. But it seems to me there is quite a lot of noise. But the focus problem happens in good light.

So, my question is whether I should send it in for service. Anyone had the experience of sending a camera in that was functional with nothing specific wrong with it? Will I be charged if there is nothing wrong with it?

Re: When to get service

jrhoffman75 — Mon, 08 Sep 2014 21:21:44 GMT

Before you decide to get service find a local camera store or camera club and let them take a look at what your concerns are. maybe they can help you.

Re: When to get service

Mykolas — Thu, 11 Sep 2014 10:43:41 GMT

Hi hobson!

Thanks for posting.

Since the camera is still in warranty, you would not be charged either way. The only way charges would apply is if the Factory Service Center determines the camera needs repair and the cause of said repair is not covered by the warranty. If you would like to, you are more than welcome to send the camera to them for evaluation. To start the process of sending the camera in for evaluation, you'll need to complete a Repair Request on our website.

Before you do, we would like to determine if this is something that can be resolved without sending the camera in.

Do you have a sample image we can take a look at? If so, please either upload it to this thread or link to it so we can take a look. Make sure it is in its original form, just as it came out of the camera.

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: When to get service

hobson — Mon, 15 Sep 2014 16:19:34 GMT

Thanks for you answer. The local camera store I trusted have closed. I like the idea below of posting problem shots for canon to look at, so I think I will try that.

Re: When to get service

hobson — Mon, 15 Sep 2014 16:22:47 GMT

Thanks for your answer. It feels as though the AF is not working right. I will find a pic I think is representative of the problem and upload it.

Re: When to get service

hobson — Wed, 01 Oct 2014 15:54:17 GMT

Wasn't sure if I was imaging but I've looked at the sample photo for the G15. Mine are never like that. so here are some photos. if I can upload them.

Re: When to get service

hobson — Wed, 01 Oct 2014 16:00:51 GMT

Hmm, I can't upload raw files, too big. Strange, the pic I uploaded looks better than when I load it into Photoshop. Here is another. I just couldn't tell where it was focusing. When I zoom it in the camera, nothing looks really sharp. The camera was on a solid surface to avoid shake.

Re: When to get service

hobson — Wed, 01 Oct 2014 16:32:58 GMT

Unfortunately, I have a couple of raw files, one taken in aperture mode, the other shutter priority of the office scene. They were all with the camera on the desk and neither of them is sharp. I don't know how to upload them without some processing since they are in raw mode and quite large.

Re: When to get service

jrhoffman75 — Wed, 01 Oct 2014 17:00:56 GMT

See your personal messages.

Re: When to get service

hobson — Mon, 06 Oct 2014 01:51:34 GMT

I put 3 pics online, Here are links to them. One was shot in auto, one on shutter priority and one in aperture priority.

https://onedrive.live.com/redir?resid=F3E2F2CC0C1C3D74!207&authkey=!ALa1z8KH5u1Sfhw&v=3&ithint=photo%2cJPG

https://onedrive.live.com/redir?resid=F3E2F2CC0C1C3D74!208&authkey=!AFUpfvO7nPdw8CU&v=3&ithint=photo%2cCR2

https://onedrive.live.com/redir?resid=F3E2F2CC0C1C3D74!209&authkey=!ACAQGyLj5PGTcnc&v=3&ithint=photo%2cCR2

Re: When to get service

jrhoffman75 — Mon, 06 Oct 2014 11:24:29 GMT

Hello. I looked at the CR2 file in DPP. I think it loks fine. I turned on the distortion check box in the Lens toolbar and it seemed to help a tiny bit, but when I look at the image at 1:1 the wood grain is clear, text on spray cans is readable etc.

But, since it is under warranty maybe for your own peace of mind you should send it in.

Re: When to get service

hobson — Mon, 06 Oct 2014 18:05:17 GMT

Thanks, I really appreciate the time you have taken on this.