topic Re: SX 700 in Point & Shoot Digital Cameras

SX 700

mhamrick56 — Wed, 27 Aug 2014 14:03:01 GMT

WHILE TRYING TO DETECT MY CAMERA IT DOES NOTHING WHEN I HOOK UP THE USB CORD ?

Re: SX 700

Stephen — Wed, 27 Aug 2014 14:27:13 GMT

Hi mhamrick56!

Welcome to the Canon Forums and thanks for your post!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

Re: SX 700

mhamrick56 — Wed, 27 Aug 2014 16:39:09 GMT

running win 8.1 64 bit .

Re: SX 700

Mykolas — Sun, 31 Aug 2014 14:39:47 GMT

mhamrick56,

Are you connecting the camera to a USB port on the front or on the back of the computer?

When you make the connection, power the camera on in the playback mode, then listen closely. Do you hear a beep or sound on your computer?

Are there any devices connected to your computer other than the camera, aside from a keyboard and mouse of course?

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: SX 700

John_ — Sun, 31 Aug 2014 19:29:04 GMT

Are you using the USB cord that came with the camera ? Some USB cords are buitl, wired just for charging and not for data transfer

Re: SX 700

mhamrick56 — Sun, 31 Aug 2014 21:58:18 GMT

John , I got it working it was a software issue . The camera works it just does not work like my sd 870 is did . Thanks, MIKE

Re: SX 700

mhamrick56 — Sun, 31 Aug 2014 22:01:15 GMT

Does anyone know if the old canon 3.1 software will work with this camera ? Thanks

Re: SX 700

John_ — Sun, 31 Aug 2014 22:08:55 GMT

Your welcome Mike. Youn can try running that software in compatability mode with Windows 8.1.