topic Connecting cam to PC w/Win 8.1 in Point & Shoot Digital Cameras

Connecting cam to PC w/Win 8.1

gemofashop — Sun, 27 Apr 2014 19:04:46 GMT

I can't connect, via USB, my silver PowerShot A2500 cam to my PC, Win 8.1 during "set-up". The computer simply doen't "recognize" the device, even after downloaded software from Canon is initiated.

Re: Connecting cam to PC w/Win 8.1

Mykolas — Tue, 29 Apr 2014 16:45:19 GMT

Hi gemofashop!

When connecting your camera to your computer, please ensure the following:

Ensure the camera is connected to a USB port in the back of the computer.
If this is a laptop, please make sure the laptop is plugged in.
Ensure the batteries are fully charged.

Do you see any indication at all on the computer that the camera is connected?

Are there any other devices connected to your computer other than the camera, such as a printer or external drive?

If this is a time sensitive-matter, additional support options are available at Contact Us.

Re: Connecting cam to PC w/Win 8.1

gemofashop — Thu, 01 May 2014 15:27:19 GMT

Yes, There's a printer connected alo.....

Re: Connecting cam to PC w/Win 8.1

Tim — Fri, 02 May 2014 20:27:24 GMT

Hello gemofashop,

Since a printer is connected, I would recommend disconnecting it. Then reboot the system. If you are using a USB hub, try to connect the camera directly to the tower. The camera should give you an indication when a connection has been made. Is this the case when you connect your PowerShot?