topic Re: Help! I can't connect my Powershot SX510 HS to wifi! in Point & Shoot Digital Cameras

Help! I can't connect my Powershot SX510 HS to wifi!

dixonh — Thu, 20 Mar 2014 18:57:01 GMT

It just says "check settings." I never get this authentication code I'm supposed to get. I've tried two public wifi spots (I'm on vacation, they're all I have) and nothing. Am I the only person having this problem with this camera???

Re: Help! I can't connect my Powershot SX510 HS to wifi!

Crista — Thu, 20 Mar 2014 19:02:19 GMT

Hi dixonh!

Thanks for posting in the Canon Forum! The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

Thanks!

Re: Help! I can't connect my Powershot SX510 HS to wifi!

joaniewillis — Sun, 11 May 2014 12:27:08 GMT

I have the exact same problem and I'm computer savy....I can't imagine what a person with limited knowledge of software must be going through. I love a lot about this camera but the WiFi issues are tremendous!!!

Re: Help! I can't connect my Powershot SX510 HS to wifi!

Rockd35 — Wed, 14 May 2014 01:34:34 GMT

I am also having this problem. I can connect via wi-fi to the PC to transfer images without problems. In the Camera Web Link Settings when I try to Authenticate I get "Busy" on-screen then a Notification to "Set Date/Time". The Date/Time are already set on the camera. I can also ping the camera from the PC when it is set to transter images to the PC, but when trying to Authenticate the ping reply is "Destination host unreachable"

Windows 7

Re: Help! I can't connect my Powershot SX510 HS to wifi!

julienpc — Wed, 14 May 2014 09:00:30 GMT

I have the same problem here

I am wondering if the culprit is the camera or the computer

I have other devices connected to my computer so I guess this is the camera

Could there be a simple setting to switch on with the camera. Could anybody from the Canon team help

Re: Help! I can't connect my Powershot SX510 HS to wifi!

joaniewillis — Wed, 14 May 2014 11:37:38 GMT

My camera hooked up immediately and I could confirm the authenticate the camera when I took my camera and computer to my friends house and used her internet....try that. BUT NOW the Canon iMage Uploader won't work and I can't figure out how to delete the the CIG uploader from my Mac computer so that I can reinstall the program....so I still can't upload pictures to Canon Image Gateway.....

I love the camera but boy oh boy do they need to work on the internet services....

Re: Help! I can't connect my Powershot SX510 HS to wifi!

John_ — Wed, 14 May 2014 12:21:29 GMT

You should call Canon at this point Joan

Re: Help! I can't connect my Powershot SX510 HS to wifi!

joaniewillis — Wed, 14 May 2014 12:34:11 GMT

OK, thanks John....I'll do that. I appreciate all your help.....

Re: Help! I can't connect my Powershot SX510 HS to wifi!

Rockd35 — Thu, 22 May 2014 02:34:07 GMT

I just got off the phone with Canon technical support. We double checked the date/time setting on the camera and to my surprise I had the year set at 2013, but the other interesting thing was they said I had to turn ON daylight savings time. It worked and I was able to see the Authenticate code on the camera.

Re: Help! I can't connect my Powershot SX510 HS to wifi!

profamericain — Sun, 24 Aug 2014 19:20:43 GMT

I know I am already posting months late to this forum, but I only just tried to run the certification with my canon 510. I am using safari on my iPad Air. Don't know if the problem is that I am using an iPad Air or what. I get the same problem as others, my camera asking me to set time and date. I have tried all combinations of daylight savings/no daylight savings, to no avail. I am currently traveling in thailand (no daylight savings) and would appreciate any help anyone can offer.

Re: Help! I can't connect my Powershot SX510 HS to wifi!

Tim — Wed, 27 Aug 2014 23:22:02 GMT

Hello profamericain,

We would recommend using a different web browser to see if this issue persists. Also check that the software is properly installed and that the camera is being paired.

Re: Help! I can't connect my Powershot SX510 HS to wifi!

profamericain — Thu, 28 Aug 2014 08:07:02 GMT

Thanks. I finally realized icloud was not working with ipad, but there is a canon app for iphone and ipad, camerawindow, that worked really well.

Re: Help! I can't connect my Powershot SX510 HS to wifi!

milestanley — Sun, 16 Oct 2016 19:57:30 GMT

Help, I am looking for my authentication number and I am now stuck. I cant connect to the wifi. Please text me at 7148642293 the authentication.

I bought the SX530HS, Power Shot

Re: Help! I can't connect my Powershot SX510 HS via wifi to my Mac computer ?

Tomwylie — Mon, 28 Nov 2016 15:04:27 GMT

I have tried following the instructions and I get so far but the comera cannot find my mac computer

Re: Help! I can't connect my Powershot SX510 HS via wifi to my Mac computer ?

Danny — Tue, 29 Nov 2016 13:15:15 GMT

Hi, Tomwylie!

So that the Community can help you better, we will need to know exactly which version of Mac OS X is running on your Mac. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by ready to help 24/7 via email at http://Canon.us/SupportCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). We also encourage you to check out our Knowledge Base at that same link for answers to common questions.

Thanks and have a great day!

Re: Help! I can't connect my Powershot SX510 HS via wifi to my Mac computer ?

Tomwylie — Tue, 29 Nov 2016 15:19:16 GMT

Hi and thanks for getting back to me. My Mac runs Mac OS Sierra 10.12.1.
I've loaded Canon Utilities- Update Checker.
I get to PBC Method, then press WPS on my Router.The camera starts shearching for divice, but fails to find it.