topic Re: Bad Repair Experience in Point & Shoot Digital Cameras

Bad Repair Experience

jimi — Sat, 15 Mar 2014 18:48:03 GMT

2 out of 4 of our Canon cameras have had problems. While vacationing in Laos, the wifes 'Pink' camera lost function indicating "Charge Battery" even after trying multiple full batteries. Got back to US, sent camera in, they sent back a refurbished 'Black' camera.

14Mar 2014 Called and got transfered to superviser, we told him about no returning 'Pink' camera which we paid extra for. Canon's supervisor offered no apologies or any mitigation even though we've had a 50% camera failure rate. We are likely done with Canon with the supervisor pushing us towards abandoning Canon products.

Very disappointed with Canon's reprentative.

Hope anyone else will have better experience with any repairs.

jimi

Re: Bad Repair Experience

cicopo — Sat, 15 Mar 2014 12:57:52 GMT

This is obviously a guess but if the original camera was out of warranty & the cost to repair would have been excessive vs supplying the black refurb under the Customer Loyalty Program that might explain it. In today's market it's cheap to build things but expensive to have a qualified technition rebuild them.

Re: Bad Repair Experience

Beetle — Sat, 15 Mar 2014 17:00:31 GMT

I have received nothing but condescending attitudes and outright lies from canon, service is the worst. I asked to speak to a supervisor and was told, "I am as high as you can go". I guess that jerkoff was the CEO. My camera was not out of warranty and they keep sending me somebody elses problems. Thanks canon, thanks a lot.

Re: Bad Repair Experience

jimi — Sat, 15 Mar 2014 18:40:44 GMT

Actually, camera recieved Nov 2013 from B&H Photo, unit failed in Dec during a 6 week holiday in Laos, Burma, Thailand. Contacted Canon via email, did the suggested push all buttons thing, still problems. Ask about repairs in Bangkok were there are Canon offices, but US purchases are NOT covered by warranty outside US. Looking back, we should have had it repaired and incurred the cost.

Canon was responsive with emails on the initial issue, sent camera in for repairs late Feb 2014.

Hate to see Canon represented by the insensitive supervisor I had the displeasure of speaking with.

I realize camera sales are down, but treatment like this does not incurr loyalty in the brand.

Re: Bad Repair Experience

Jason — Mon, 17 Mar 2014 14:07:14 GMT

Hi jimi,

We're pulling some strings and will be in touch with you soon.