topic Canon SX50HS Scroll Wheel Not working in Point & Shoot Digital Cameras

Canon SX50HS Scroll Wheel Not working

nadithagt — Fri, 14 Mar 2014 14:27:43 GMT

Hi all,

My SX50HS is approx. 3months old, and suddenly the scroll wheel stopped working. All the other functions seems to be working quite well. I went to the support center since the camera is still under warranty, and they said that they have to replace all the other circuitry and the lens setup to repair this, since the camera is sealed. Only LCD will not be replaced.

I am trying to talk with the camera shop to get a replacement due to all these circuitry replacement.

Anyone experienced this before? Any help would be appreciated.

Thanks.

Re: Canon SX50HS Scroll Wheel Not working

John_ — Fri, 14 Mar 2014 15:11:38 GMT

What control are you referring to as a scroll wheel?

And depending on what your sales agreement says you may and probably have no choice other than to send it back. 3 months it usually beyond a return/replace option at all stores.

I've repaired several of the older G models and yes it is most likely one large circuit board across the back of the camera, thinking you mean the control dial, that needs to be replaced. The control dial is just a mechanical device that sits on top of a clever arrangement of switches and contact surfaces on that circuit board. The lens system would just have to be recalibrated unless for some reason it got damaged because of the faulty control dial..as in the lens drove to far out or in.

The truth is even Canon does not know for sure just what exactly has be be done until they have it in their hands and take it apart...their guesses are way better than mine but I bet mine are close. It may turn out to just be the dial or the circuit board beneath it came loose or slipped from its mounting...all guesses.

Personally I would not hesitate to send it back to Canon...unless you have the nicest camera shop on earth there.

Re: Canon SX50HS Scroll Wheel Not working

nadithagt — Fri, 14 Mar 2014 15:43:55 GMT

Hi John,

Thanks for the quick reply. I am ok with repair done by the Canon, but my issue is being all of the systems being replaced only after three months of use. Thats why I thought of discussing it with shop to get a new camera instead of repairing.

FYI, this shop is the Authorized Canon Distributor and has the Authorized canon work shop.

Well the agreement says that they will replace the camera if they cannot repair it.....

Pls see below, a pic of the camera back, refering to the scroll wheel....

Re: Canon SX50HS Scroll Wheel Not working

John_ — Fri, 14 Mar 2014 16:13:40 GMT

Yes that's the dial I thought you meant !

It is very labor intensive to work on these cameras just to get to the part you need to replace and if they are going to rebuild the whole system it doesnt make sense to me but maybe it does to them. Usually for that symptom it is not a systematic problem and is isolated to that dail or the board below it. In fact when I look for broken cameras to buy, repair and resell I target problems exactly like yours...which are usually the easiest to fix. I did say usually not always.

I do understand your apprehension with the fact that your new camera is facing or allegidly facing a complete rebuild, that would bother me also. Lots can go wrong inside those cameras during reassembly that can remain hidden until it acts up. If you trust that repair shop then let them go ahead and fix it or get a second opinion? Afterall it is only 3 months old. If you sent it back to Canon directly rather than local AND it indeed needed a complete rebuild I bet they would just replace it and be done with it. Local shops may operate a little differently.

In any case I do wish you the best results and understand your reason for questioning this.

Re: Canon SX50HS Scroll Wheel Not working

Davy — Fri, 14 Mar 2014 16:43:57 GMT

Of all the SX50's out there, I'd say this was an isolated case.

Yes the wheel could be faulty but before anything else, would a camera reset not be worth trying? It might be a waste of time but at least it will cost nothing to try, digital circuits does get 'glitches' from time to time.

Remove the battery for a few minutes, re-insert then try a full reset thats the first thing I would be doing - might work might not!

Dave

Re: Canon SX50HS Scroll Wheel Not working

nadithagt — Fri, 14 Mar 2014 17:21:31 GMT

Hi John/Davy,

Thank you very much to both of you for the quick replies.

Thanks for understanding me and will try to talk with the shop to get a new replacement camera instead of the repair.

I reseted the camera my self and the repair shop tried the same, with same unsuccessfull results.

I seldomly used the camera during the past weeks and it was kept in the dry box I made with Sealed box and Silica. I kept the humidity around 50%. Could this be a reason for this issue?

Re: Canon SX50HS Scroll Wheel Not working

John_ — Fri, 14 Mar 2014 20:12:07 GMT

No that is not why your having problems like that, if you bumped that dail or somthing along those lines then that would make sense/

Re: Canon SX50HS Scroll Wheel Not working

Davy — Fri, 14 Mar 2014 21:49:43 GMT

I agree with John.

If it had a bump that must be taken into consideration (but don't mention that), it could be something as simple as tarnished contacts causing a 'no connection' issue.

I too keep silica gel in my A650 case, that is a good precaution I'd say.

Should you return the camera I would be tempted to keep the memory card should there be anything of value on it, better still download the images first. Returning the camera is the better approach as it's still under warranty.

Dave

Re: Canon SX50HS Scroll Wheel Not working

John_ — Sat, 15 Mar 2014 01:57:41 GMT

silica gel in my bag also...

Re: Canon SX50HS Scroll Wheel Not working

nadithagt — Thu, 20 Mar 2014 05:05:10 GMT

Hi John/Davy,

I glad to say thet the kind gentleman, who is the AGM in the Canon Distriibutor from which I bought the camera, has been very understanding and replaced the faulty one with a new camera without a fuss.

Thank you very much for you guys hepling me out with the facts, and I would be more grateful if anyone of you can fill me with some ideas to not to end up with the same fate on this new camera.

Thanks again

Re: Canon SX50HS Scroll Wheel Not working

AlanZ — Sun, 18 May 2014 20:38:50 GMT

I just encountered the exact same problem yesterday with my camera! I was out taking pictures at the park, using my camera in manual mode when the dial just quit on me. I went to adjust my shutter speed and nothing. No matter what other mode I set the camera at, the dial won't adjust anything. Even when I put it in playback mode, before I could scroll thru my pictures just by turning the dial, now it does nothing. Now the camera is only good for using as an automatic and as an amateur photographer, that just doesn't sit right with me. I've only had the camera now about 8 months and has worked flawlessly until yesterday. I'm rather disappointed.

Re: Canon SX50HS Scroll Wheel Not working

John_ — Sun, 18 May 2014 22:15:48 GMT

Have you tried a "reset"' through the settings menu ?

Re: Canon SX50HS Scroll Wheel Not working

nadithagt — Mon, 19 May 2014 01:56:16 GMT

Hi Alanz,

Sorry to hear you had same experienced the same with your camera. After trying what john sugessted, its better if you can take the camera to the place where you have bought it. I hope that you still have warranty for the same.

Technicians at the camera shop where I bought my camera, said that it was the first time they saw this kind of a issue in sx50.

Hope everything turns out to be good for you.

Naditha

Re: Canon SX50HS Scroll Wheel Not working

AlanZ — Mon, 19 May 2014 03:15:19 GMT

Yeah, I was able to return my camera back to where I got it from and got a full refund, even though it had been about 8 months since I purchased the camera. I was disappointed though having to return it. I really liked the camera and now it has me kind of offset by Canon products. If the camera had been designed with other features that allow for the failure of one feature and could compensated with another, then maybe I'd had kept the camera. It appeared that the dial was necessary in order to operate the shutter speed and aperture while in Manual mode, there are no other buttons to press that would allow me to change those settings, only the dial. Like I said in my previous post, for me, that rendered the camera only useful as an automatic camera and that's not what I bought this camera for. It was only 8 months old right out of the box. I'd expect some kind of malfunction like this maybe after 2 years, but not this soon. It's left a sour taste in my mouth. Really disappointed.

Re: Canon SX50HS Scroll Wheel Not working

Kabbaz — Wed, 25 Jun 2014 12:57:21 GMT

I have this camera for approx. 14 months and have never had any trouble. But yesterday I encountered the same issues.
Unfortunately, my 1-year warranty timed out...
I'm really sad, because I don't know what to do.
I contacted my salesman and two authorized technical centers by e-mail and I'm waiting for answers...

Re: Canon SX50HS Scroll Wheel Not working

John_ — Wed, 25 Jun 2014 13:22:54 GMT

Unfortunately there is not much you can do other than have it repaired or sell it "as is" on an auction site. If Canon recognizies this as a chronic problem based on a design flaw they might help you out. Have you contacted Canon by phone they are pretty helpful?

Things break, even the most expensive top of the line products break. I always pruchase an extended warranty for that reason...it's always a gamble but that's what insurance is all about.

I wish you the best outcome with this...call Canon directly.

Re: Canon SX50HS Scroll Wheel Not working

abee — Wed, 03 Sep 2014 18:54:37 GMT

I am having the same problem. It just started suddenly. All other functionalities are ok so far. Since its out of warranty now, there are only two options - live with the problem or get a new one. The cost of repair by canon + the shipping charges is more than the the price of a new camera ! Wish there was a better support system. Seems like canon made it like a use and throw stuff. Disappointed !! If anyone found any better solution, please reply.