topic Re: canon image gateway update camera window DC error in Point & Shoot Digital Cameras

canon image gateway update camera window DC error

lisalomano — Wed, 29 Jan 2014 06:32:41 GMT

Hi!

I have gotten all the way through to the Canon Utilities Camera Window DC, and when I click the "edit web services" button I get a pop up window that says "Update the application. To set your camer, update CameraWindow DC".

I cannot get past this screen.

My camera is a Canon Powershot Elph 130IS

My computer is a Mac OSX 10.6.8

Please help! The reason I bought this camera was the wifi ability and to be able to upload to the internet to websites like facebook, etc

Thanks!

Lisa

Re: canon image gateway update camera window DC error

Mykolas — Mon, 03 Feb 2014 11:46:15 GMT

Hi lisalomano!

Thanks for posting.

To fix the web services function, you would need to update to the newer version of CameraWindow DC. This can be downloaded from our website. However, The newer versions of CameraWindow DC will not work with the version of the Mac OS you have. You need at least OS 10.7 or above to install the update.

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Re: canon image gateway update camera window DC error

cosmicvoyager — Sat, 22 Feb 2014 07:41:47 GMT

Please update CameraWindow for Mac OS X 10.6.8 Snow Leopard!

The system requirements say 10.6! I bought this camera based on that.

Re: canon image gateway update camera window DC error

simynona — Wed, 26 Feb 2014 02:44:14 GMT

I need an updated version of Camerawindow for OSX 10.9.1. Can you give me a link to the download or tell me how to find it? I can't seem to find it.

Re: canon image gateway update camera window DC error

Tim — Thu, 27 Feb 2014 22:08:48 GMT

Simynona,

Camera Window DC, version 8.10.2b, is available for Mac OSX 10.9 Mavericks. That file is located on the main support page for Drivers and Downloads under the OSX Mavericks v10.9 operating system heading. Once selected, look under the Software sub-heading to see applicable files, including the Camera Window DC version you seek.

A direct link is here, for your convenience. Ensure the correct OS has been selected when attempting to find that file.

Re: canon image gateway update camera window DC error

cc3000 — Mon, 31 Mar 2014 04:09:51 GMT

Are you saying those of us with Mac 10.6 cannot use the WIFI feature??? This, too, is the reason I bought this camera.

Re: canon image gateway update camera window DC error

simynona — Tue, 01 Apr 2014 13:27:10 GMT

I also think that this is pretty awful of them to advertise that they support 10.6 when they really don't, but the good news is that you don't really need a computer after you get it set up. You could theoretically borrow a computer for 30 minutes, get the apps installed on your camera, then you're done.

Re: canon image gateway update camera window DC error

Foggyb — Sun, 25 May 2014 18:50:59 GMT

I tried this and followed the instructions and downloaded the file and when I double clicked on it nothing happened!!!!! Still frustrated can you please help