topic Re: my canon sx50 hs, the display and view finder are not working, no image in Point & Shoot Digital Cameras

my canon sx50 hs, the display and view finder are not working, no image

gabi — Tue, 10 Dec 2013 18:15:59 GMT

my canon sx50 hs, the display and view finder are not working, no image.. all the info it's on the screen which is black and I can't see what I'm looking at, no picture, no image. I have owned this camera since Feb and I am very happy with it. Last night I was taking Moon shots and all of a sudden the display went black, I switched to view finder and the same thing. And I get no error message.. please help. Thank you.

Re: my canon sx50 hs, the display and view finder are not working, no image

Grazie — Tue, 10 Dec 2013 22:03:50 GMT

Could be you need to hit the"Display" button. Press this several times will get you rotating through the options and then back with the Display or VF.

Grazie

Re: my canon sx50 hs, the display and view finder are not working, no image

gabi — Wed, 11 Dec 2013 02:53:29 GMT

I tried that... It doesn't work.. I get a black screen on the display and same when I switch to view finder..with all the info on the screen, just not what I'm trying to take a picture of.. and if I do take a picture, it will be completly black.. Thank you for taking the time!!! I think I'll just have to send it to Canon or take it to a repair shop.. Have a good day!

Re: my canon sx50 hs, the display and view finder are not working, no image

Richard — Thu, 12 Dec 2013 23:42:27 GMT

Hi Gabi,

Please ensure that you've taken the lens cap off (I've done this one, myself).

If that's not the issue, please contact us for service information.

Re: my canon sx50 hs, the display and view finder are not working, no image

gabi — Fri, 13 Dec 2013 02:41:21 GMT

Thank you Richard! that was the first thing I checked 🙂 I did call Canon Service Center and was told that it's probably the shutter not opening.. in any case, they were helpful and I did ship it to Virginia and now I am waiting. Thanks again!

Re: my canon sx50 hs, the display and view finder are not working, no image

Grazie — Fri, 13 Dec 2013 06:08:12 GMT

Richard . . I'm real glad that YOU asked that question . . I didn't have the "strength" to do it

Grazie

Re: my canon sx50 hs, the display and view finder are not working, no image

gabi — Fri, 13 Dec 2013 18:56:05 GMT

there's no need for this.. if you read my first posting, i said: " I was taking Moon shots and all of a sudden the display went black.." . So I already took a few pictures and then the display went black! It is probably because the shutter doesn't open anymore, for whatever reason. I am not a pro, just amateur, for my own enjoyment and been taking pictures all my life also my English is not perfect but I was hopping I can make myself understood. Thank you and I love the SX50 and hope that only I have this problem, that it is just a fluke and no one else has to go through this.

Re: my canon sx50 hs, the display and view finder are not working, no image

gabi — Sun, 22 Dec 2013 02:50:25 GMT

I got my camera back from Canon.. a new one in fact! and I am very happy with the service and how fast it was dealt with. Thank you Canon!

Re: my canon sx50 hs, the display and view finder are not working, no image

thatnic — Mon, 26 May 2014 02:20:03 GMT

I have exactly the same problem, ie everything is black except for the settings; it doesn't matter if the display is in the viewfinder or on the screen and I did take the lidcover off (I have sometimes forgotten). Does this mean that the shutter is not working? Is it worth repairing?

Re: my canon sx50 hs, the display and view finder are not working, no image

Vetteran — Mon, 26 May 2014 08:48:23 GMT

Is it out of guarantee?

Have you tried Canon Support?

Repairs are not cheap but search around and you may find

a better deal than the big workshops. (One I contacted quoted

£179 flat rate.)

Can give you a place if you are in the UK.

Re: my canon sx50 hs, the display and view finder are not working, no image

gabi — Mon, 26 May 2014 14:39:24 GMT

Yes, the shutter is not working.. Mine was still in warranty and I shipped it to Canon and after aprox. 10 days I got it back, repaired and working. I haven't had a problem since. I think you need to do the same. Good luck! I don't have another camera and I love this one so for me was worth repairing (even if I didn't have warrenty I would still have repaired it)

Re: my canon sx50 hs, the display and view finder are not working, no image

gabi — Mon, 26 May 2014 14:41:05 GMT

thank you! but I did send it to Canon and they repaired it and it's working fine now. (the shutter was not working)

Re: my canon sx50 hs, the display and view finder are not working, no image

ReubenMru — Sun, 23 Nov 2014 04:08:37 GMT

Hello,

I'm having the same issue this past week, was at the beach on monday and set the camera to film on the tripod... when I came back to it the screen was dark... all the information was visible on a black screen... I thought something must have happened to the sensor....

I tried it again later and it worked... I thought that it must have been the heat...

Then thursday at night, it would get all black again.... but I had read this forum... so I gave it a slap... and guess what... it worked ... (not before ruining my shots) ...

Worked fine till last night, I was taking pictures on the tripod but suddenly the aperture became obstructed halfway... like there was something that was blocking half the screen... I tried slapping it again, but it didn't resolve the issue - of course, I didn't dare to slap too hard...

Can you advise where I should send the camera to? for repairs... or is there something i can do myself...?

You see I'm halfway across the world... I bought the camera from a friend from the US, back in February this year and I don't know if i can send it locally - I'm in Mauritius, in the middle of the indian ocean... (google it)

Hoping to hear from you very soon...

Reuben

Re: my canon sx50 hs, the display and view finder are not working, no image

gabi — Sun, 23 Nov 2014 04:51:17 GMT

you seem to have the same problem like the one I had.. the shutter is not working. I know for USA the Canon Service Center is in Virginia and that is where I shipped mine and they fixed it for me.. I guess you should go to the Canon web site and find out a service center near Mauritius, called them also to make sure that they will help you out. Good luck to you. Ps: my camera it's working fine, haven't had a problem since it was repaired, and I am very happy with the camera!

Re: my canon sx50 hs, the display and view finder are not working, no image

ReubenMru — Sun, 23 Nov 2014 04:53:21 GMT

Thanks for your quick response...

Checked online, Got no repair center in Mauritius, the closest one is in South Africa.... Been looking for the warranty card... can't find it 😕

Was yours still under warranty? if not, how much did you pay?

Re: my canon sx50 hs, the display and view finder are not working, no image

gabi — Sun, 23 Nov 2014 15:58:36 GMT

yes, mne was under warranty.

Re: my canon sx50 hs, the display and view finder are not working, no image

Vetteran — Thu, 27 Nov 2014 22:02:04 GMT

It might be as cheap to send to UK as South Africa.

I can recommend cole camera repairs for a fair

price. You'd need to factor in quotes you get in SA.

Re: my canon sx50 hs, the display and view finder are not working, no image

ReubenMru — Fri, 28 Nov 2014 04:01:59 GMT

Thank you,

I've also contacted the US one and they've denied me the service as well, they're saying I have to send it to someone in the US who will deal with them and send me back the camera when the repairs are done...

Really disappointed with Canon's aftersales... I've owned like 6 canon cameras over the years and I had no idea canon would be such a bitch to repair a fault in their cameras...

Here's what they said "

I understand your position regarding shipment of your PowerShot SX50 HS. At this time the available options to repairing your camera is to ship to a friend or family member who can ship to our Canon factory service center or ship to the Canon factory service center near your location. I'm sorry that I cannot assist you further in the matter."

They just don't want to help... not the sort of honours I'd expect from the brand...

Re: my canon sx50 hs, the display and view finder are not working, no image

Vetteran — Fri, 28 Nov 2014 07:07:04 GMT

Is your camera within the guarantee period?

You don't need the guarantee card, Canon can

tell from its number.

I had a similar response as my camera was out of its

guarantee period. Canon does not deal directly with

repairs in that case but gives a list of approved repairers.

Another factor might be because you are not the

original buyer.

My SX50 had ghosting on the screen but the

snaps were fine. Sent it to Dave Cole who fitted

a new screen. £80.

(One approved centre quoted £176, which is more than I

paid for the camera.)

Knowing where you live, I doubt that many will feel sorry for you!

Re: my canon sx50 hs, the display and view finder are not working, no image

Robinvragovich — Mon, 04 Mar 2019 20:11:39 GMT

I hav e a question. My view finder works to view pictures already taken but I want to use the view finder to take the picture. How do I get that to work?