topic Re: image browser ex will not launch in Point & Shoot Digital Cameras

image browser ex will not launch

crockett1119 — Thu, 03 Oct 2013 02:35:23 GMT

I recently installed Digital Camera Solution disk for my Power Shot SX280 HS. When launching Image Browser EX, it gets to 80% complete and returns the error message "Failed to load properly. Verify that Silverlight is properly installed and start Image Browser Ex again." I uninstalled and reinstalled Microsoft Silverlight and still received the same error message when trying to launch Image Browser Ex. I next uninstall and reintstalled Image Browser EX from the solution disk and I am still getting the same error message. Can anyone help me with this.

Re: image browser ex will not launch

Richard — Sun, 06 Oct 2013 01:37:15 GMT

Hi Crockett1119,

Thanks for writing in!

So that we may better assist you, please contact us.

Re: image browser ex will not launch

Sk8Hound — Fri, 11 Oct 2013 21:22:51 GMT

I am having the same problem...how can I fix this??

Re: image browser ex will not launch

Swhartlage — Thu, 14 Nov 2013 19:27:49 GMT

I've had the exact same problem since I purchased the new computer with Window 8. Every once in a while the software will load which just drives me crazy. HP(computer manufactor) and Canon has been no help.

Re: image browser ex will not launch

crockett1119 — Thu, 14 Nov 2013 22:43:12 GMT

Hi Swhartlate, I called Canon Support and they were able to walk me thru installing a fix for Microsoft Silverlight from the Microsoft website and it resolved the issue for me

Re: image browser ex will not launch

Swhartlage — Fri, 15 Nov 2013 01:18:26 GMT

Thanks, I might try them again. I tried before and they couldn't help me. Some of their so called fixes would work one time only.

Steve

Re: image browser ex will not launch

marshrat99 — Thu, 05 Dec 2013 13:58:21 GMT

Same problem here. I'm running Windows XP and using Canon ELPH 330. My difference is that I can run Imagebrowser after I installed and using under my computer's admin account. I get the problem when I'm trying to run under the restricted account. I've seen this sort of thing before on XP and was a security issue. However I've not been able to determine the tweaks needed for Imagebrowser. I've read where you can do a reset on Internet Explorer but this don't work for me either.

Re: image browser ex will not launch

Jessica — Thu, 05 Dec 2013 14:03:42 GMT

Hi Marshrat99

The solution may differ based on your specififc workflow. So that we can properly customize a walkthrough for you, please contact us here.