topic Re: Canon g7x mk ii flash not firing in Point & Shoot Digital Cameras

Canon g7x mk ii flash not firing

qwertypoop — Fri, 26 May 2023 14:50:55 GMT

The external pop up works, the settings are in M and I am able to select force flash, but when I hold down on the camera the flash charges but does not fire. The flash had no problem working before and I have only started having this problem a week or two ago.

Re: Canon g7x mk ii flash not firing

John_Q — Tue, 30 May 2023 21:00:03 GMT

Hello qwertypoop,

It doesn't sound to be a settings issue, but I would recommend starting with resetting the camera to defaults. This item is found in the yellow wrench menu #4 listed as Reset All. If the flash still does not fire in Manual mode with fill/force flash enabled, then the camera would need to be sent to our factory service center. Ship your camera to either of the addresses listed below depending on which is closest to you:

Canon Factory Service Center

123 Paularino Avenue

Costa Mesa, CA 92626

Canon Factory Service Center

12022 Canon Blvd.

Newport News, VA 23606

Re: Canon g7x mk ii flash not firing

Leshantie — Sat, 03 Feb 2024 00:27:39 GMT

Did you ever fix it? If so, how? Im having this same problem 😞

Re: Canon g7x mk ii flash not firing

amw129 — Sat, 01 Nov 2025 20:16:01 GMT

Did you ever fix it?

Re: Canon g7x mk ii flash not firing

Jules3011 — Sat, 18 Apr 2026 14:37:10 GMT

I’m having the same exact problem

Re: Canon g7x mk ii flash not firing

NatalyaP — Tue, 21 Apr 2026 21:41:52 GMT

Greetings Jules3011,

In case you are experiencing the same issues and have troubleshot the flash issue using the steps provided by our other agent, John_Q, then we would suggest sending the camera to our facility for repair.

Canon U.S.A., Inc. has created a new online repair portal that allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal.

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.