topic Re: G7x mark III randomly stopped working with stuck lens in Point & Shoot Digital Cameras

G7x mark III randomly stopped working with stuck lens

Sjjh — Fri, 19 Sep 2025 10:22:23 GMT

My canon g7x randomly got pitch black screen and stopped responding to anything and the lens remains open, and I'm unable to power the device on or off. (This happened while i was faking pictures) Despite attempting to fix the issue by removing and reinserting and charging the battery, the problem persists. And when i plug the camera through type c charger an orange dot lights but nothing changes. I didn’t drop it. What should i do to fix it anyone please help

#g7x #markii #help

Re: G7x mark III randomly stopped working with stuck lens

shadowsports — Fri, 19 Sep 2025 13:50:05 GMT

Greetings,

Very first thing you need to confirm. Are you certain your battery is in good condition and health? If not I would replace it. If you're certain you have a good battery, proceed.

Start by removing the memory card and battery.

Then reinsert the battery and ensure the battery door is closed (seated) securely. Attempt to operate the power button. If nothing occurs, your camera will require service.

Visit the MyCanon website. Register the camera and initiate a repair request. Describe the behavior. The camera has a 1-year warranty. If it's outside of the warranty. You will be given a quote for repair.

MyCanon https://share.google/sEDwhGwB8BwJPbrFb

Re: G7x mark III randomly stopped working with stuck lens

Sjjh — Fri, 19 Sep 2025 15:12:54 GMT

Tried it still didn’t work , i even tried to charge the battery till the charger showed that its full , I reinserted it and still nothing worked. When i took the battery off the charger when it was full i took the battery for approximately 30secs and then put it back in the charger. It said to be charging and took maybe 3-5mins to be full again even tho i just took the battery out the charger for 20-30secs. Is this normal ? And the lens is still stuck i cant close it

Re: G7x mark III randomly stopped working with stuck lens

shadowsports — Fri, 19 Sep 2025 16:22:09 GMT

Greetings,

The behavior you describe regarding charging is normal. You could continuously top off a battery but you wouldn't want to do so. It's best to just charge it up and use it (run it down) to approx 10%. When storing, you want to charge to about 50% and keep the battery outside the camera.

Use the link above to set up an inspection/repair request. Do not try to force the lens closed. Instructions for shipping will be provided.

Re: G7x mark III randomly stopped working with stuck lens

sanon — Sun, 22 Feb 2026 23:46:58 GMT

Same camera same issue for me, used the new camera for half a day before it froze. Nothing seems to work

Re: G7x mark III randomly stopped working with stuck lens

shadowsports — Mon, 23 Feb 2026 13:27:29 GMT

Greetings,

If you purchased a brand new camera from Canon or an authorized dealer, you have a return/exchange option, and a one year warranty.

If you purchased a grey market item, or from a private party, your options may be more limited. Products intended for sale in the United States will come with the US warranty card. They can be registered and are serviceable by Canon USA. Use the link above to get help, support and repair.

Re: G7x mark III randomly stopped working with stuck lens

sanon — Mon, 23 Feb 2026 13:34:43 GMT

Hi Rick,

Thanks for the reply. Yes I've just set up a return to canon EU but could you tell my why this camera is facing this issue? With a quick search I found so far already 5 people with the issue as described. Not really hopeful if I want to obtain for a replacement item..

Re: G7x mark III randomly stopped working with stuck lens

shadowsports — Mon, 23 Feb 2026 16:17:43 GMT

Greetings,

Canon has sold thousands of the G7x Mark III's that didn't have any issues. I tell people not to be discouraged if they get a bad one. Maybe it was a Monday or a Friday camera 😂 I would encourage you to get yours replaced and start enjoying it.