topic Re: Connecting to new wifi - set correct date and time prompt when it's already correct in Point & Shoot Digital Cameras

PowerShot G7 X Connecting to new Wi-Fi - set correct date and time prompt when it's already correct

iureg03 — Fri, 23 Jan 2026 13:02:05 GMT

I was wondering if someone could help me....I recently moved so our wifi is clearly different.

I deleted out the old settings and connected it to our new wifi.

Everytime I try to connect to the cloud, it prompts me to "set the correct date and time".

The date and time are correct.

I cannot get my camera to upload pictures.

Any help is apprecaited!

Re: Connecting to new wifi - set correct date and time prompt when it's already correct

Mark35mmF2 — Sun, 12 Jul 2020 04:59:37 GMT

Hi,

This can happen under a few different circumstances. First, when you moved did you move to a different time zone? The camera tries to sync with your internet connection's time so if it is off by an hour due to time zone changes it may be seeing an issue. The other two potential causes are the date layout or time layout. I recommend doublechecking that the date layout is as expected (mm/dd/yyyy versus dd/mm/yyyy) and that the clock time is set appropriately for either the 12 hour or 24 hour format. A lot of times the clock may be accidentally set to 24 hour time which is typically not a problem but it can mean that a setting of 4:00 is interpreted as 4:00am when 4:00pm would be 16:00.

Re: Connecting to new wifi - set correct date and time prompt when it's already correct

Waddizzle — Sun, 12 Jul 2020 17:56:15 GMT

What camera are you using? What are attempting to connect to? Canon Image Gateway?

Re: Connecting to new wifi - set correct date and time prompt when it's already correct

Sloimy — Thu, 22 Jan 2026 15:16:21 GMT

g7xmark 2

Re: Connecting to new wifi - set correct date and time prompt when it's already correct

Ron — Thu, 22 Jan 2026 15:37:58 GMT

Hello Sloimy,

Thanks for joining the conversation!

The thread you are replying to is six years old. So that the Community can help you better, we need to know exactly what problem you are having with your PowerShot G7 X Mark II and which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: Connecting to new wifi - set correct date and time prompt when it's already correct

Sloimy — Fri, 23 Jan 2026 10:39:29 GMT

Hello and thanks for your reply,
My camera is the first version of the G7X and I never tried connecting with Wifi,
I tried yesterday for the first time to upload to cloud (I'm using windows but I wanted to link the camera to my Canon ID regardless my OS) but every time after connecting to my router it says please set your date&time the date and time are set correctly and I tried moving it backward and farward but no change 😞
Resseting the camera and ressetting the Wifi settings also didn't seem to help anything,

Would be very thankful if anyone could help.

Re: Connecting to new wifi - set correct date and time prompt when it's already correct

Waddizzle — Fri, 23 Jan 2026 19:43:41 GMT

“ Hello and thanks for your reply,
My camera is the first version of the G7X and I never tried connecting with Wifi, “

You should start a new thread of your own. This would put your description of your issue at the top of the page. It gets confusing when members start posting on old threads, especially when multiple members do it on the same thread.

Thanks, in advance!

Re: Connecting to new wifi - set correct date and time prompt when it's already correct

John_Q — Tue, 27 Jan 2026 22:02:18 GMT

Hello Sloimy,

If I understand correctly, you are trying to connect the camera with our image.canon web service? You can get started HERE. Click the [Get started] link at the top of the page to either sign in or create your Canon ID. I have included another helpful link HERE for reference. Under the How to use section, click the [First-time users] tab.