https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/PowerShot-G11-screen-turns-black-and-camera-shuts-down/m-p/583787#M20829 <P>Thanks for posting!<BR /><BR />While our Forum Community members are welcome to chime in, the <SPAN>PowerShot G11</SPAN> has been retired. That means we do not offer support for the camera. We recommend updating to a more modern camera and&nbsp;reaching out to our Canon Upgrade Program specialist who will go over the best options for upgrading your printer. They can be reached at&nbsp;866-443-8002.</P> Sat, 24 Jan 2026 13:44:26 GMT Arthur 2026-01-24T13:44:26Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/PowerShot-G11-screen-turns-black-and-camera-shuts-down/m-p/583421#M20815 <P>hi can you help me identify the issue? canon G11</P> <P>it opens and the lens was okay and clear but after a minute, it glitches and stucked up before the screen turns black and the camera shuts down without the lens closing. Can you please help?</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 332px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/72923iD64197D102F25957/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2fsd.png" style="width: 325px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/72924i5AE47D0F34914633/image-size/large?v=v2&amp;px=999" role="button" title="2fsd.png" alt="2fsd.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="617539299_1376754083910148_8506594855863691405_n.jpg" style="width: 749px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/72922iE625BA2FC49D38FA/image-size/large?v=v2&amp;px=999" role="button" title="617539299_1376754083910148_8506594855863691405_n.jpg" alt="617539299_1376754083910148_8506594855863691405_n.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fgf.png" style="width: 340px;"><img src="https://community.usa.canon.com/t5/image/serverpage/image-id/72925iBAAC30FD1FF2643E/image-size/large?v=v2&amp;px=999" role="button" title="fgf.png" alt="fgf.png" /></span></P> Wed, 21 Jan 2026 14:28:30 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/PowerShot-G11-screen-turns-black-and-camera-shuts-down/m-p/583421#M20815 heyjiya 2026-01-21T14:28:30Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/PowerShot-G11-screen-turns-black-and-camera-shuts-down/m-p/583769#M20828 <P>Is your battery charged/charging?&nbsp; What does the camera say?</P> <P>Do you have another one? If not, get one.&nbsp; Amazon has the Kastar brand, one of the more trustworthy ones.</P> Sat, 24 Jan 2026 06:26:47 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/PowerShot-G11-screen-turns-black-and-camera-shuts-down/m-p/583769#M20828 normadel 2026-01-24T06:26:47Z https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/PowerShot-G11-screen-turns-black-and-camera-shuts-down/m-p/583787#M20829 <P>Thanks for posting!<BR /><BR />While our Forum Community members are welcome to chime in, the <SPAN>PowerShot G11</SPAN> has been retired. That means we do not offer support for the camera. We recommend updating to a more modern camera and&nbsp;reaching out to our Canon Upgrade Program specialist who will go over the best options for upgrading your printer. They can be reached at&nbsp;866-443-8002.</P> Sat, 24 Jan 2026 13:44:26 GMT https://community.usa.canon.com/t5/Point-Shoot-Digital-Cameras/PowerShot-G11-screen-turns-black-and-camera-shuts-down/m-p/583787#M20829 Arthur 2026-01-24T13:44:26Z